Strategic Management

1. Governance Frameworks

2. Thought Tools

2.1. Systems Thinking

3. Reporting Frameworks

3.1. Balanced Scorecard

3.2. KPIs

4. Operational Tools

4.1. TQM

4.2. JIT

4.3. Partnering

4.4. Change Management

4.5. Benchmarking

4.6. Outsourcing

4.7. Re-engineering

4.8. Organisational Learning

4.9. Process Management

4.9.1. Languages

4.9.1.1. BPSS

4.9.1.2. BPEL

4.9.1.3. BPML

5. Development Frameworks

6. Consulting Tools

6.1. Learning Frameworks

6.1.1. Pattern Recognition

6.2. Facilitation

6.2.1. Process Tools

6.2.1.1. QuEST

6.2.2. Audit Tools

7. Planning Processes

7.1. Scenario Planning

7.2. eG Strategic Planning Model

7.2.1. Strategic Audit

7.2.1.1. External Environment

7.2.1.1.1. General Environment

7.2.1.1.2. Industry Environment

7.2.1.2. Internal environment

7.2.1.2.1. Resources

7.2.1.2.2. Performance

7.2.2. Synthesis

7.2.3. Strategic Direction

7.2.3.1. Mission

7.2.3.2. Vision

7.2.3.3. Values

7.2.4. Goals and Core Strategies

7.2.5. Strategic Programs

7.2.5.1. Objectives

7.2.5.2. Activities

7.2.5.3. Resources

7.2.5.4. Milestones

7.2.6. Action Plans

7.2.7. Review