Jumbo Seafood Restaurants: Harnessing Tech to Streamline Customer Service

1. Multiple Food Prep lines

1.1. Electronic system for order taking

1.1.1. in English and Chinese

2. Loyalty Program

2.1. 10% discount on Lunch and Dinner

2.2. 20% discount on weekday lunches (excluding holidays)

2.3. 5% of each bill accumulated as Jumbo Dollars

2.3.1. 30% of a meal bill can be paid with Jumbo Dollars

2.3.2. Use Jumbo Dollars to Purchase vouchers and gift cards

2.4. Returning Customer base

3. VIP Rooms

3.1. Offer set menu for parties

3.1.1. food is ordered and prepped ahead of time

3.1.1.1. separate from restaurant

3.2. Have own POS system and printer in each room

3.3. Bar in each VIP room

3.3.1. Drink orders don't have to be bounced from server to kitchen and back

4. Large Restaurant- seats over 1000 at a time

4.1. Cut down table turnover time

4.1.1. 24 handheld devices

4.1.1.1. Customers can pay through handheld devices

4.1.2. 8 POS Machines

4.1.3. 10 Printers

4.1.4. Touch-screen ordering system at each table

4.1.4.1. order goes directly to kitchen

4.1.4.2. Customer controlled

4.1.4.3. Customers pay through device

5. Table Management- loud and large restaurant

5.1. Walkie-Talkies for Waiters

5.2. Speaker system to call diners when their tables are ready

5.3. Video screens of ads for food items

5.3.1. Bump food sales of these items

6. System to connect all prep kitchens/food lines

6.1. Makes sure all order items come out at the same time

6.2. Prep kitchens stay organized

6.3. Servers can see a timer of how long it will be until their food is ready to go

6.3.1. they can plan out their time to the second to maximize table turnover and customer satisfaction over wait times and food temperature