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Returns & Exchanges

教育与笔记

GP

Gabrielle Perdieu

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Returns & Exchanges 作者：Gabrielle Perdieu Mind Map: Returns & Exchanges

Mind Map: Returns & Exchanges

1. Open Questions

2. Stakeholders

3. Exchanges

4. Returns

4.1. Customer Flow

4.1.1. located only on desktop

4.1.2. Mobile App on JF/FL supports returns & exchanges

4.1.3. 1. customer initiates return on desktop/mobile app

4.2. Rules

4.3. Bond - Customer Experience

4.4. Bond - Agent Experience

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