Customer

1. Automobile Showroom

1.1. Product Tour

1.1.1. Explain about different products available

1.1.2. Explain about product FAB (Feature, Advantage and Benefit)

1.2. Product Pricing

1.2.1. Negotiation

1.2.2. Provide Finance Assistance

1.3. Decision Making

1.3.1. Need to help the customer in decision making based on the gathered customer details

1.4. Operational Process

1.4.1. Finance transaction

1.4.2. Insurance

1.4.2.1. Date and Nominee details need to check

1.4.3. Vehicle Registration

1.4.3.1. Engine number, Frame number, Name and Address need to check

1.4.4. Accessories billing

1.5. Delivery Process

1.5.1. Checklist form

1.5.1.1. Accessories checking

1.5.2. Satisfactory form