1. Coordination
1.1. 1. Mutual adjustment 2. Direct supervision 3. Standardization of work processes 4. Standardization of work outputs 5. Standardization of worker skills
1.2. Interorganizational Coordination
1.2.1. Market Transactions
1.2.2. Voluntary interorganizational relationship transactions
1.2.3. Involuntary interorganizational transactions
1.2.4. Managing Interorganizational Linkages
2. Communication
2.1. Process
2.1.1. The Sender
2.1.2. The communication channels
2.1.3. The Receiver
2.2. Barriers to communication
2.2.1. Environmental barriers
2.2.2. Personal barriers
2.3. Ways to Overcome Barriers
2.3.1. Cross-organizational lines
2.3.2. Include cross-organizational dimensions
2.3.3. Facilitate cooperation among organizations in a system
2.3.4. Resolve conflicts among organizations in a system
2.4. Elements of Effective Communication
2.4.1. Desire to communicate
2.4.2. Understanding how other learn
2.4.3. Cue receiver to purpose of message
2.4.4. Establish communication channels
2.4.5. Credibility of sender affects how message will be received
2.5. Type of Flows
2.5.1. Downward Flow
2.5.2. Upward Flow
2.5.3. Horizontal
2.5.4. Diagonal
3. Cooperation
3.1. Importance of Cooperation to Teamwork
3.1.1. Managers can make the workplace friendlier to foster collaboration
3.1.2. Reduce problems that can cause employee dissatisfaction
3.2. Engaging Your Employees
3.2.1. Find ways to make them part of the process
3.2.2. Compliant employees do what is required and nothing more
3.2.3. Employees feel valued when managers contact employees for input
3.2.4. Employees who are given opportunities, feel that there is a stake in the company's success
3.3. Magnify People's Strengths
3.3.1. Develop existing staff rather than recruiting new employees.
3.3.2. Managers are motivated to minimize labor costs
3.3.3. Less encouraged to develop long-term goals to increase employee potential.