1. Questions / Ideas
1.1. Should the Account Manager come from Delivery
1.2. Can the Sales Engineer and Account Manager be the same person?
1.3. how much can the support desk triage process be automated?
1.3.1. what would it take to build a self-help service bot?
1.3.2. how can we speed up the bug reported to bug fixed process?
1.3.2.1. can we have a dedicated resource?
1.3.2.2. if so, could that person be shared with Implementation (Ale/Kat/Swap)
1.4. How does people management fit in
1.4.1. goals
1.4.2. 1on1
1.4.3. reviews
1.4.4. coaching
1.5. Go Live Decision Process
1.5.1. dependencies
1.5.2. are we ready
1.5.3. hypercare
2. Org Chart
3. Product
3.1. Strategy
3.1.1. Roadmap
3.1.1.1. Grooming/ Prioritization
4. Engineering
4.1. Plan
4.1.1. Build
4.1.1.1. Test
4.1.1.1.1. Documentation
5. Go To Market
5.1. Product Marketing
5.1.1. Sales Engineer/Demo
5.1.2. Sales
5.1.2.1. SOW
5.1.2.1.1. ootb features
5.1.2.1.2. integrations
5.1.2.1.3. committed features
5.1.2.1.4. hour estimates
6. Implementation
6.1. Scoping
6.1.1. Blueprinting
6.1.1.1. Delivery
6.1.1.1.1. Hypercare
7. Support
7.1. Support Desk
7.1.1. Issues
7.1.1.1. bugs
7.1.1.1.1. triage
7.1.1.2. config/training
7.1.1.3. feature requests
8. Account Management
8.1. business reviews
8.1.1. escalations
8.1.2. best practices
8.1.2.1. upsell/cross-sell
8.1.3. Customer Sat.
8.1.3.1. contract renewal