Emotional Intelligence

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Emotional Intelligence 作者: Mind Map: Emotional Intelligence

1. Empathy:

1.1. What Is It:The ability of a leader to put themselves in someone else's shoes and understand how they may feel or react to situations.

1.1.1. Importance: Being able to work through issues with subordinates and also recognize when their performance may be due to outside issues.

2. Social Skills:

2.1. What Is It: Communication being of the utmost importance. having effective social skills both verbally and through body language, leaders can avoid miscommunications.

2.1.1. Importance: Ability to approach a situation with a professional approach and use social skills to effectively express what needs done, or possibly needs to change.

2.2. Relationships: Friends, Family, coworkers, supervisors

2.2.1. -Communication skills -Understand how to communicate with coworkers and supervisors in different situations

3. Motivation

4. Self Awareness

4.1. What Is It: Recognition of one's own emotions, strengths, weaknesses, and values and their impacts on others.

4.1.1. Importance: "Executives who are aware of their weaknesses are often better able to hire subordinates who perform well in areas in which the leader lacks acumen (Cheng-Tozun, 2018)"

4.2. perspective of one's self

4.2.1. -Reflecting upon one's self after making a tough decision at the workplace

5. Self Regulation:

5.1. What Is It: Being able to redirect disruptive emotions and adapt to changing circumstances to keep the team moving forward.

5.1.1. Importance: helps deflect emotional impulses, helps gauge what the best response to certain situations would be, thinking through problems before reacting.

5.2. Emotional Competence

5.2.1. - Understanding of emotions in different environments - processing anger, joy, happiness in the workplace