1. Core Services
1.1. IT Consulting
1.2. Government Contracting
1.3. Managed Services
1.4. IT Infrastructure Engineering
1.5. Ransomware Recovery
2. Departments
2.1. Operations
2.2. Sales & BizDev
2.2.1. People
2.2.1.1. BDRs
2.2.1.2. Sales Reps
2.2.2. Processes
2.2.2.1. Business Development
2.2.2.1.1. Prospecting
2.2.2.1.2. Lead qualification
2.2.2.1.3. Creating offers
2.2.2.1.4. Lead nurturing
2.2.2.1.5. Paperwork
2.2.2.1.6. Strategic Partnerships
2.2.2.1.7. Pricing and Proposal Development
2.2.2.2. Sales
2.2.2.2.1. Lead conversion
2.2.2.2.2. Client Acquisition & Relationship Management
2.2.2.2.3. Sales Strategy Development
2.2.2.2.4. Negotiation and Closing
2.2.2.2.5. Sales Reporting and Analysis
2.2.3. Tools
2.2.3.1. CRM Software
2.2.3.2. Contract Management Software
2.2.3.3. Sales Analytics Tools
2.2.3.4. Project Management Tools
2.3. R&D
2.3.1. People
2.3.1.1. Product Managers
2.3.1.2. Software Developers/Engineers
2.3.1.3. UI/UX Designers
2.3.1.4. Data Scientists
2.3.2. Processes
2.3.2.1. Product development lifecycle
2.3.2.2. Innovation Management
2.3.2.3. QA Testing
2.3.3. Tools
2.3.3.1. Development Software
2.3.3.2. DevOps Platforms
2.3.3.3. Project Management Tools
2.4. Marketing
2.4.1. People
2.4.1.1. Marketing Specialists
2.4.1.1.1. SEO Experts
2.4.1.1.2. Social Media Managers
2.4.1.1.3. Brand Managers
2.4.2. Processes
2.4.2.1. Branding and Advertising
2.4.2.2. Digital Marketing
2.4.2.3. Market Research
2.4.3. Tools
2.4.3.1. Marketing Automation Tools
2.4.3.2. Content Creation Tools
2.4.3.3. Social Media Management Tools
2.4.3.4. SEO and Analytics Tools
2.5. HR
2.5.1. People
2.5.1.1. HR Managers
2.5.1.2. Recruiters
2.5.1.3. Payroll Specialists
2.5.2. Processes
2.5.2.1. Recruitment and Hiring
2.5.2.2. Training and Development
2.5.2.3. Performance Management
2.5.2.4. Employee Relations
2.5.3. Tools
2.5.3.1. HR Management Software
2.5.3.2. Performance Review Systems
2.5.3.3. Training Platforms
2.6. Finance
2.6.1. People
2.6.1.1. Accountants
2.6.1.2. Budget Managers
2.6.2. Processes
2.6.2.1. Accounting and Bookkeeping
2.6.2.2. Budgeting and Forecasting
2.6.2.3. Financial Reporting
2.6.2.4. Audit and Compliance
2.6.3. Tools
2.6.3.1. Accounting software
2.6.3.2. Financial Analysis Tools
3. Workflows & Processes
3.1. Client Onboarding Process
3.2. Project Management
3.2.1. Waterfall Method
3.2.1.1. Description: A linear and sequential approach where each phase must be completed before the next begins. Features: Clearly defined stages, easy to understand and manage, well-suited for projects with well-defined requirements. Suitable for: Projects with a clear end goal and stable requirements that are unlikely to change.
3.2.2. Agile Methodology
3.2.2.1. Scrum
3.2.2.1.1. Subcategory of Agile: Focuses on managing tasks within a team-based development environment. Features: Short sprints of work, daily stand-up meetings, roles like Scrum Master and Product Owner. Suitable for: Teams that require a high level of collaboration and adaptability, often used in software development.
3.2.2.2. Description: An iterative approach that emphasizes flexibility and customer satisfaction through continuous delivery. Features: Adapts to changing requirements, promotes collaboration, frequent iterations, and feedback loops. Suitable for: Projects requiring rapid development, with changing or uncertain requirements.
3.2.3. Kanban
3.2.3.1. Subcategory of Agile: Visual approach to managing tasks and workflow using a Kanban board. Features: Focuses on work in progress limits, visualizes workflow, promotes continuous delivery without overburdening the team. Suitable for: Continuous delivery environments, and teams looking to improve workflow efficiency.
3.2.4. Prince2 (Projects IN Controlled Environments)
3.2.4.1. Description: A process-based approach for effective project management. Features: Defined stages with specific plans and processes, focuses on business justification. Suitable for: Large, complex projects requiring thorough oversight and control.
3.2.5. Lean Methodology
3.2.5.1. Description: Focuses on delivering value to the customer while minimizing waste (time, resources). Features: Streamlines production, emphasizes efficiency, and continuous improvement. Suitable for: Projects looking to optimize processes and reduce costs.
3.2.6. Critical Path Method (CPM)
3.2.6.1. Description: Focuses on the longest sequence of tasks in a project that must be completed on time for the project to meet its deadline. Features: Identifies critical and non-critical tasks, helps in resource allocation and scheduling. Suitable for: Projects with interdependent tasks, where delays can impact the overall timeline.
3.2.7. Six Sigma
3.2.7.1. Description: A data-driven approach to eliminate defects and improve quality in a process. Features: Utilizes statistical methods, focuses on process improvement and variation reduction. Suitable for: Projects in which quality control is paramount.
3.2.8. Hybrid Approach
3.2.8.1. Description: Combines elements of both traditional (like Waterfall) and Agile methodologies. Features: Flexibility of Agile with the structure of traditional methods; can be tailored to the project's needs. Suitable for: Projects where both a high level of planning and flexibility are needed.
3.3. Service Delivery Models
3.3.1. Managed IT Services
3.3.1.1. A comprehensive, outsourced management of a client's IT infrastructure and/or end-user systems.
3.3.2. On-Demand IT Services
3.3.2.1. IT services provided as needed, typically billed hourly or per service.
3.3.3. Project-Based Model
3.3.3.1. Services are provided for specific projects with defined scopes, timelines, and deliverables.
3.3.4. Break/Fix Services
3.3.4.1. IT support provided only when problems occur, without ongoing management or monitoring.
3.3.5. Cloud Services
3.3.5.1. Providing cloud-based solutions such as SaaS, IaaS, or PaaS.
3.3.6. Retained Services Model
3.3.6.1. Clients pay a recurring fee for ongoing access to IT services and support, often including a set number of hours.
3.3.7. Consulting and Advisory
3.3.7.1. Providing expert advice and planning for IT strategies, digital transformations, and specific technology implementations.