Layout of ISO 9001:2015
作者:Bahman Rezai
1. 1 Scope
2. 3 Terms and deinitions
3. 5 Leadership
3.1. 5.2 Policy
3.2. 5.1 Leadership and commitment
3.3. 5.3 Organizational roles, responsibilities and authorities
4. 6 Planning
4.1. 6.2 Quality objectives and planning to achieve them
4.2. 6.1 Actions to address risks and opportunities
4.3. 6.3 Planning of changes
5. 7 Support
5.1. 7.2 Competence
5.2. 7.4 Communication
5.2.1. 7.3 Awareness
5.3. 7.1 Resources
5.4. 7.5 Documented information
6. 8 Operation
6.1. 8.1 Operational planning and control
6.2. 8.4 Control of externally provided processes, products and services
6.3. 8.2 Requirements for products and services
6.4. 8.6 Release of products and services
6.5. 8.3 Design and development of products and services
6.6. 8.5 Production and service provision
6.7. 8.7 Control of nonconforming outputs.
7. 9 Performance evaluation
7.1. 9.2 Internal audit
7.2. 9.1 Monitoring, measurement, analysis and evaluation
7.3. 9.3 Management review
8. 10 Improvement
8.1. 10.2 Nonconformity and corrective action
8.2. 10.1 General
8.3. 10.3 Continual improvement
9. 2 Normative References
10. 4 Context of the organization
10.1. 4.1 Understanding the organization and its context
10.2. 4.3 Determining the scope of the quality management system
10.3. 4.2 Understanding the needs and expectations of interested parties
10.4. 4.4 Quality management system and its processes