1. Capacity
1.1. Objectives
1.2. How are demand and capacity measured?
1.2.1. - Measure aggregate capacity and demand. - Identify the alternative capacity plans. - Choose the most appropriate capacity plan.
1.2.2. Efficiency = acutal output / efficeive capacity Utilization = acutal output / design capacity
1.3. How to provide an ‘appropriate’ amount of capacity at any point in time.
1.3.1. be judged by its effect on
1.3.1.1. Costs Revenue working Capital service level
1.4. Causes of seasonality
1.4.1. climate political festival finicial behaviour social
1.5. How to achive effective capacity planning?
1.5.1. Forecasting : predict future demand
1.5.2. Choose situable Capacity Planning
1.5.3. demand is best considered on a cumulative basis
1.6. Explain Operating equipment effectiveness (OEE)
1.7. What are the alternative ways of coping with demand fluctuation?
1.8. How do you cope with fluctuations in demand?
1.8.1. absorbed demand (level capacity)
1.8.2. Chase demand (Adjust output to match demand)
1.8.3. demand managment (Change demand)
1.9. رسمة ومعادلة
1.9.1. For capacity planning purposes demand is best considered on a cumulative basis. This allows alternative capacity and output plans to be evaluated for feasibility
1.10. How can queuing theory be used to plan capacity? use simple queuing theory
1.10.1. Low variability – narrow distribution of process times
1.10.2. High variability – wide distribution of process times
2. Quality
2.1. objective
2.2. How High quality puts costs down and revenue up
2.3. List Quality characteristics of goods and services
2.4. what is the measures of quality
2.4.1. Attribute and variable
2.5. Explain Total quality management
2.5.1. Inspection
2.5.1.1. Error detection Rectification
2.5.2. Quality control
2.5.2.1. Statistics Process analysis Quality standards
2.5.3. Quality assurance
2.5.3.1. Quality systems Quality costing Problem solving Quality planning
2.5.4. Total Quality Management
2.5.4.1. Quality is strategic Teamwork Staff empowerment Involves customers and suppliers