ATM User requirements

1. Bank Management

1.1. Quality

1.1.1. Security

1.1.2. Reliability

1.1.3. Availability

1.2. Functions

1.2.1. Automatic Failure Detection

1.2.2. Access TeleKurs

2. Clients

2.1. Functions

2.1.1. Retrait

2.1.2. Versement

2.1.3. Compte

2.1.4. Transfers

2.2. Quality

2.2.1. Ergonomie

2.2.1.1. Fast and responsive

2.2.1.2. Easy Access (impaired people)

2.2.1.3. Multiple Languages

2.2.1.4. Contextual Help

2.2.1.5. Clean Environment

2.2.1.6. Anytime Operation Abort

2.2.1.7. Check for transaction costs

2.2.2. Security

2.2.2.1. Protected password entering

2.2.2.2. Environment Surveilllance

2.2.2.3. no traces left after operation

2.2.3. Availability

2.2.3.1. 24/7 operationa

2.2.3.2. Help desk available for failures

2.2.3.3. Multi card

2.2.3.4. Connect to different banks

2.2.4. Reliability

2.2.4.1. Information is correct