Usability of Interactive Applications
作者：Davide Bolchini
1. Quality of Communication
1.1. people who communicate
1.2. people who make use
1.3. access tools
1.4. content and services
2. ISO-Definition
2.1. users
2.2. contexts of use
2.3. goals
2.4. design characteristics
3. Evaluation
3.1. Inspection
3.1.1. expert reviewers
3.2. User Testing
3.2.1. involving and observing users
3.3. Scenario-based
3.4. Heuristics-based
3.4.1. principles of good design