Unit 12.2 Passing on information

1. Reactions and decisions

2. Reported speech

3. Messages

4. Grammar

5. Colleagues

6. Feedback

7. Customers

8. suppliers

9. I"m very busy..

10. I have a copy...

11. I can email it...

12. I"ll send it...

13. Difficult

14. Report

15. Opinions

16. Agreed -- Refused-- Promised