Mobility Interview Process

1. Audience

1.1. Contact Map

2. Format

2.1. Sample Focus Interview (more survey focused)

2.2. Prioritised Lists

2.3. Contextual Info

2.4. Hard data

2.5. Opinion

3. Admin'

3.1. Location

3.2. Duration

3.3. Attendees

3.4. Rehearsal

4. Objectives

4.1. Cable&Wireless

4.1.1. SM Questions from Preso

4.2. Aviva

5. Basic Principles

5.1. Be prepared: Write an Interview Guide

5.2. When Conducting interviews, Listen and Guide

5.3. Seven Tips for successful interviewing

5.4. Don't leave the interviewee naked

5.5. Always write a thank-you note

6. Outputs

6.1. Stakeholder Matrix

6.2. Quotes

6.3. Recurring themes

6.4. Conflict Areas

6.5. 'Survey' Data