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Operations Support Evaluation & Assurance
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Ankur T
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Project Control, Project Closing, Timeline template
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思维导图概述
Operations Support Evaluation & Assurance
作者:
Ankur T
1. Eligibility of Service
1.1. Service Documentation & Features Received
1.2. Service Validation & Testing Completed
1.3. User Acceptance Test Signed off by Users
1.4. Communication Plan for Users
1.5. Risks Documented - Managed & Mitigated
1.6. User Geography
2. Communications
2.1. Monthly Dashboard of Eligible Services
2.2. Sign Off by Support
3. Service Environment
3.1. Dependency Mapping (up stream/down stream)
3.2. Domain Names & IP Address
3.3. Hardware & Software
4. Service Support
4.1. Support Structure
4.2. Ticket Routing & Queue
4.3. Access Provisionings for support teams
4.4. Monitoring Details
4.5. Risks are Documented and communicated
4.6. SLA are defined & understood
4.7. TP Vendor Escalation Process
4.8. TP Vendor Contract Details
4.9. TP Vendor Details
5. Documentation & Training
5.1. HOTS Document duly filled & shared
5.2. Training from Project to Production
5.3. Knowledge Base Updated in ITSM Tool
5.4. Run Books Validated & Updated
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