Lab IT

1. personnel interaction

1.1. communications

1.2. conflict management/resolution

1.3. working with people

1.3.1. developing working relationships/team building

2. Program & Project Management

2.1. project management methodologies

2.2. process analysis / optimization

2.3. type of implementations

2.4. issues unique to lab systems

2.4.1. standards

2.4.2. integration

2.4.3. paperless

2.4.4. regulatory

2.4.5. workflow modeling

2.4.6. SOP management

2.5. systems design process

2.6. technology planning

3. technologies

3.1. Lab Bench & Departmental

3.2. software / hardware

3.2.1. development

3.2.2. support

3.2.2.1. upgrades

3.2.2.2. retirement

3.2.2.3. replacement

3.2.2.4. SOP development

3.2.2.5. security

3.2.2.5.1. anti-malware

3.2.2.5.2. access control

3.2.3. management

3.2.4. purchase process - IT's role

4. use of outsourcing

4.1. data integration

4.2. vendor selection

4.3. managing partnerships / nature of relationships

5. lab data management

5.1. backup & archiving

5.2. system retirement

5.2.1. virtualization

5.3. long-term knowledge management

5.4. roles for cloud storage / applications

5.5. security

5.5.1. data security

5.5.2. networks