Ticket workflow

1. Actions

1.1. Resolve

1.1.1. Who close

1.1.1.1. Inetiator

1.1.1.2. Tech support

1.2. Assign to

1.2.1. Billing

1.2.2. Collection

1.3. Closed

1.3.1. Résolved?

1.3.1.1. Yes

1.3.1.2. No

1.4. Open

1.5. Under invistegation

1.5.1. Unclear issue

1.6. Under progress

2. Templates

3. Who récrive

3.1. Operator

3.2. Direct

3.2.1. Shared list/email

3.2.2. Group email