4.0 stars - 36 reviews
How To WIN CUSTOMER TRUST - Gain the COMPLETE and UNCONDITIONAL Trust of Your Existing and Potential Customers - Robin Good open collaborative map
Robin's experience about consulting is interesting in "timing". Before you start a personal relationship, then you give privately some good ideas. So, at the beginning, we must send free info worldwide, but a relationship is born by private "channels". Speaking, in other words. I have the same experience of Robin, even in Italy. Spataro
Give away something so valuable that speaks miles for your products
Lead by example. Apply your advice to your own blog, business and network. Be coherent with what you preach. e.g. Luigi inspires & leads others by sharing great online communication tools!
Giovani Spagnolo - twitter.com/giovani
Cheer your customer up as you do with your dog
That is, cheer your potential customer up and make a party each time you meet, just like people do with their lovely dog when they get back home - it works!
Don't agree with the example, dogs greet you in any case, customers don't.
But should be a good way to make customer greetings you Paolo Bottazzi
Listen closely to real, hidden goals
Don't force your solutions on him/her - listen in between his phrases to what he is really looking for to obtain and find a way to get him there
Restate what the person is telling you to be certain you understand their perspective.
Listen for emotional messages, not just logic
No stereotypes
Help by suggesting alternative solutions
Brainstorm together
Throw the i Ching
Believe in serendipity
Always Give opportunities to try your product / service
Don't try to sell, focus on listening and helping out
Accept a NO as a NO
NO is still better then "let me think about" sometimes, you should incite the NO! No could be a good point to start and growht!Paolo Bottazzi
Give out as a gift something of great value
Examples: a guide, a tutorial, a digest, a special tool, something few know e.g. Great Multilingual Communication Tools like www.CALL4ALL.us and www.WordChamp.com for glossing 140 languages to build International Business Exchange, based on Tools to Enable Better Cross-Cultural Communication!
Reach out to suggest new ideas and solutions to your customers spontaneously
Ask lots of good questions before suggesting anything
Show HOW you do what you do
Customers and prospective ones LOVE to see how you actually create / edit / produce the product you offer
It allows them to see how much passion, skill and expertise you put into it
Make Your Customer Feel Special
Take time out for an informal skype text chat with the occasional link for goodies
Break bread together
Share a bottle of wine
Know your competition like your pockets
Let criticism flow in - welcome it - leverage it to make improvements
Allow Sharing of customer stories and Experiences
potential customer has a market view coming from others' experiences
mystery shop potential customers
Share not only your flow of data (search results, Digg, bookmarks, links...) = information - but also your network of contacts and valuable/trusted sources = people.
Contact me.
Philippe Borremans, http://www.conversationblog.com
Give knowledge for free, but not always and not to everybody
Have a place where you publish regularly your sources, your insights (twitter, blog, facebook page, etc...) Freely share new Communication Tools vs hogging info to make yourself look better.
Giovani Spagnolo - www.twitter.com/giovani
This will communicate your attitude towards knowledge sharing and collaboration to everybody else, and your potential customer will see it as a proof of your engagement in the area. Even more-so, of your willingness to HELP THEM SUCCEED! Be a Servant Leader, asking How Can I Help U vs. Me Succeed?
Giovani Spagnolo - www.twitter.com/giovani
Tumblr
Facebook group/pages
Wordpress/blogger/etc...
Twitter/identi.ca
ClaimID
Never advise one thing and then do the opposite!
Giovani Spagnolo - twitter.com/giovani
Honesty is always the best policy
What you say should be still in harmony with what you do and what you are !!! Paolo Bottazzi
Give exchange in abundance - always deliver more than expected. This can be done in many ways - support, valuable info, better results, insights. It's the 'go the extra mile' philosophy.
Do all you can to provide guests to your site the peace of mind of conducting business or gathering information in a safe Internet environment.
Sol Levine, Telecommuting Jobs. Jobs, job-getting and hiring tools for the Work at Home Workforce.
Be graceful as well as efficient
Art is always a comfort
Appeal to all the senses
Know when to walk away. if you don't have what the customer needs but your competitor does, tell him
Know what should be free and what should not be free
Be willing to give away what you can't charge for, but don't give away what has value to you and should be paid for. Having said that, some fraction of your work can and maybe should be done pro-bono for those who can't pay. It's up to you. Be strategic for your own living, be generous for your soul and for your reputation.
The revenue sharing model seems one of best solutions to cut customer resistance and start a good relationship. Paolo/ deart
