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The business case for engaging with disabled volunteers by Mind Map: The business case for engaging with
disabled volunteers
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The business case for engaging with disabled volunteers

Customers/services

Enhanced services

Involving disabled volunteers exposes the organisation to a wider range of experiences and ideas, making them more innovative and creative (See link: page 6)

Services can be improved by disabled volunteers, who see things from a different perspective (See link: page 5)

Disabled volunteers can bring mutual support to clients they work with who have similar impairments (See link: page 5)

Disabled volunteers might be more sensitive to the needs of alienated and neglected members of the community (See link: page 7)

Involving disabled volunteers helps to keep the work of the organisation relevant to the wider community (See link: page 5)

Disabled volunteers can make a tangible contribution to project outcomes and the organisation's services (See link: page 7)

Working links

Engaging with disabled volunteers develops stronger links with other voluntary/community organisations (See link: page 9)

The benefits for disabled volunteers may be relevant to other stakeholders (See link: page 7)

Reputation

Involving disabled people can help to present a more welcoming face to the public (See link: page 5)

Organisations can demonstrate their Corporate Social Responsibility to engage with disabled people (See link: pages 2-3)

Providing opportunities for older disabled volunteers increases and strengthens community support for the organisation (See link: page 3)

Projects that effectively engage with disabled volunteers can act as an inspiration for others (See link: page 11)

Ability to profile the organisation as one that represents the community (See link: page 7)

Finance

Disabled people can help develop high quality services that are purchased by customers and funders (See link: page1)

Demonstrating improved health of disabled people may be relevant to other funding sources [e.g. Department of Health, Department for Work and Pensions etc.] (See link: page 3)

Systems and processes

Involving disabled people can help with the recruitment of disabled people (See link: page 46)

Working in a person-centred way [no 'one-size fits all'] can impact positively on volunteer management systems and processes (See link: page 4)

Developing a culture of flexibility within projects could enhance volunteer management practices within the organisation (See link: page 6)

Needs analysis processes are enhanced as staff and volunteers are more open to the concept that they have development needs (See link: page 6)

People (staff, volunteers & trustees)

Impact on skills

Inclusive recruitment practices, increases the skills available to the organisation (See link: page 5)

Disabled people may be better problem-solvers (See link: page 6)

Disabled people may be better planners (See link: page 4)

Impact on organisational capacity

Disabled volunteers can enhance the organisation's ability to identify needs of alienated and neglected members of the community (See link: page 7)

Disabled volunteers may be among the most productive and most committed of volunteers (See link: page 7)

Disabled staff have better records than non-disabled staff for performance, attendance, job-stability and safety (See link: page 7), Also, see link: page 5)

Disabled staff can be more loyal and have fewer sick days that non-disabled staff (See link: page 6)

Organisations enhance their people resources by employing disabled volunteers who have proven their skills through volunteering (See link: page 7)

People with a learning disability are an untapped resource of dedicated volunteers (See link: page 3)

Involving disabled volunteers exposes the organisation to a wider range of experiences and ideas (See link: page 6)

Impact on others

Enhanced job satisfaction for staff gained from the knowledge that disabled volunteers are benefiting from their involvement (See link: page 14), (Also, see link: page 5)

Working in a person-centred way [no 'one-size fits all'] could enhance volunteering experience for other volunteers (See link: page 4)

Development of a culture where staff and volunteers are happier to consider they need help with something (See link: page 6)