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Knowledge Management by Mind Map: Knowledge Management
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Knowledge Management

Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices. An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences (Alavi & Leidner 1999). More recently, other fields have started contributing to KM research; these include information and media, computer science, public health, and public policy. Many large companies and non-profit organizations have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments (Addicott, McGivern & Ferlie 2006). Several consulting companies also exist that...

Types of Users


activity is what is collected, giving an added value.

Minimal active

add content to others, write themselves.

Collaborative active

users that work together over the net.

Core Elements



Desire to learn


Role Out Paths



A credit system which can be redeemed. Promotion, find a member (learning), first dept fully signed up.


Embed in the Business Process

Make part of induction training. Pre Meeting briefing, Other????

People Directory

This is a good starting point for KM, more personal, can show their interests, current projects, current issues. Should contain soft info, "What makes you happy".

Open Q&A

Allow all members of staff to ask and answer questions

Perspectives (Structure Vs Freedom)


Practice Based

Influencing organisational factors

Knowledge process

Labour market

Knowledge workers can easily move. Retention of workers may be part of km policy


Competition may be based on cost, quality, innovation

Business strategy

Character of product

IT/HR strategy

Business strategy

Sociotechnical theory

Sociotechnical theory is about joint optimization.Two main principles.

linear & Non linear relationships

Both types of interaction occur when socio and technical elements are put to work. Each have the potential to create postive and negative effects.

system's performance.

Optimization of each aspect alone (socio or technical) tends to increase not only the quantity of unpredictable, "un-designed" relationships, but those relationships that are injurious to the system's performance.

Types of Organisational Knowledge

Spender 1995

Nonaka & Takeuchi 1995