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COMM391 Section 103 Phase 4 by Mind Map: COMM391 Section 103 Phase 4
3.0 stars - 1 reviews range from 0 to 5

COMM391 Section 103 Phase 4

Need data in regards to what drugs/suppliers are most commonly needed on hand, when they are needed and in what quantity in order to have good service

Adequate to Adequate + I like the three technologies you've recommended to employ (TPS, MIS, DSS). I like how for DSS ( and in part for MIS) you've explained the intend purpose of employing such a technology/system. I would have liked to have seen you do the same with your TPS recommendation (e.g. gone more in depth).   Also, take it one step further and tell me WHAT are the implications of employing such technologies? How do they help you realize your operational goals/business strategy, and how do they ensure strategic IT- business alignment?

MIS: with provide a summary report of what was needed in the past - shows fluctuation depending on time of year and age of patient

Linked with TPS - TPS provides the patient data for the summar

DSS - help doctors and staff make decisions about what drugs and vaccinations to have on hand

DSS - can also inform clinic when clinic will be most busy - when they need to have the most staff on hand in order to have good and efficient service

Use data from TPS and MIS in order to make decisions with DSS

Past medical history of each patient

Can have data about riskiness of certain drugs - if doctor should do the procedure or refer them to someone else

Group 315

Data regarding hiring of doctors - what to look for and where to look to have doctors that will provide the best service - well rounded doctors

Group 305:VANRealty


Operational, commission/payroll systems, A/R & A/P for Houses/Apartments purchases, Reservation systems for making appointments


financial planning: helping customers forecast how they will pay for their property

demand forecasting: trying to foresee trends in the market that can help/hurt the company


Inventory of Houses: keeping track of number of houses in the market (as well as number of offers)

Monthly/Weekly reports for sales

Data Visualization:

to show where houses are available

to show areas with the most income


show on our website which properties are available in specific areas, for certain prices, and how many offers there have been

Data Mining

to show where people are currently buying houses

show people losing/gaining jobs

Group 306 City Workforce

MIS Database

Text mining, Resumes, Applications, Job Postings, Personality Report

Data mining, feedback survey systems, statistics of what type of people matched to which company

Support System




get info from MIS

secure online transaction system


Find matches because value proposition is based on matching correct data

Data Warehouse

important to keep all profiles

back up system required

Group 307 Van Realty


Optimal customer care with lowest possible brokers fee

Technologies to succumbing objective

Database, Website + App, That highlights the customer' s needs to the agents framework, For convenience, this can even be platformed through facebook, Ext, Inventory folder, Linking the agent to all the marketable propery

Group 303

what type of information technologies need to be in place

TPS, to get information about all of our transaction because it is the most important of revenue model, find out best properties location and specific target market's demand(such as prices)

Text Mining, analyze customers' feedback, demand, testimonials, reviews

DSS, need of information system to analyze our customers coming from, use TPS information to generate DSS information about demand forecasting

What else needs to be in place to be able to use the systems?

Group 310

TPS-Routine Operational

Payroll collected to distribute to employees

Payroll tracking to gather from employers

Standard wages for typical jobs


sales (number of connections made)

Back-up system in case of downtime

Current available supply and demand

DSS-Decision Analysis

Forcasting of the demand for employees

Analyze resumes, skills, and preferences of employees and employers, Possible of using text mining

Forcasting of number of people actively looking for short-term work

Give ratings for the compatibility between employers and employees

EIS- High Level Decisions

Which areas are growing and will require more investment to develop

Security system to guard against privacy breaching and theft

Data Warehouse

Keep a large numbers of data since it is one of the essential pilars of this company

Group 302


To collect data regarding our decision making process, This is particularly useful in inventory control; in terms of our company, it is good to keep track of inventory flow from suppliers to the company itself, It also helps us manage sales. Keeping track of sales is important in Good Food's because we can track which product is purchased more, which products do we need supplies on


uses data from the past to generate predicted date from the future, This is significant to Good Foods because one of our main concerns and major external factors that will affect the company is the changes in the economy and fluctuations in the weather, Naturally, during economic recessions, it will be good to be able to predict the future to see how it will affect sales. Organic foods won't be in high demand during economic difficulties., Demand forecasting for food --> helps us provide appropriate supplies on particular days to maximize efficiency, Which products have a high demand and which don't.

Group 301 MoveIT

Our Information Needs

Trends and Preferences of our Customers

Cost of doing a move depending on weight, distance moved

Which areas in Vancouver need the most housing transactions

The demographics of our customers (Number of Immigrants and students moving in)

Technology Needed

TPS, To collect operational data (customer info, moving locations)

MIS, Pair the right employees with the right customers depending on employee skill, preferred language of the customer, System could automatically schedule moving times to optimize costs, Analyze cost of each move, depending on dist. travelled, weight to mark better pricing in the future

EIS, Predict which areas would have the highest moving demand from our data warehouse and allocate the right amount of resources to those areas, With immigrant data, create the right marketing material, Economic fluctuation data - ex. Gas price

OLTP, Keep track of moving progress, can always update how much work has been completed, Update employee profiles, can be used to analyze what employee skills are maximizing efficiency and what other skills are needed

Data Warehouse, Storing customer information for future references, Obtain data from the housing markets, New node, Statistics of immigration rates in the vancouver area, percentage of different ethnicities in the population,

Group 308


Inventory Control System, Linking inventory orders to our suppliers so they know when to deliver, making it atutomatically, assigning each product what a low quantity is. Also supplying them sales information so they know which one sells faster, and if you link them together then you can ensure a proper inventory control system

Delivery Logistics, Ensuring that delivery systems are in place, maybe using IT to tell us the estimated arrival date, and linking it to the inventory control sytem to ensure that the delivery will be on time based on forecasting demand at the DSS level


Inventory Management, Point of sale counters to track inventory levels. How much stock do we have right now?, Use RFID tags to track what is coming in, what is coming out. Track exactly where each product is in the store (probably not by individual fruit, but by crate)

Payroll Systems, tracking when employees clock in/ clock in accordingly , (stat pay or overtime pay)

Simple Processing, Updating and storing information about our customers and cater our products to suit their needs

Loyalty, Allowing us to track what people are purchasing and will allow us to use it as a MIS trying to understand what people buy and when, allowing us to identify customer trends and in the future maybe also allow us to mine data which we may not be aware of. See DSS


Taking data from the inveotry management and control system, to try and recreate historical demand and forecast for the future. Understand past historical trends to better plan for future periods.

Analyzing loyalty program, With the information from the loyalty program, understanding customer needs, patterns, and trends. Understanding consumer segments to sell them the products they want, at the correct time, and appropriate price

Using data from TPS to

Taking data from an external source and analyzing it to try and understand future growth in the industry as organic food is a growing market and linking it to our inventory management or control system to try and create a new forecast of demand which includes this. Links to the other point in DSS (the first one at time of writing)

Group 304


Mapping performance, Data Mining, finding profitability, ex. specific products to focus on, returns on investments, identify trends


(operational data, and transactions)Keep track of how much and where the money is invested

# of trades made of investments etc

# of visits to advisors


To decide the rate of fees charged etc.

To decide where to invest funds

Group 316

Adequate + to Good -   Thank you for using a coherent structure to lay out your answers. It made it easy for me to understand your mindmap! I like how you've justified the technologies and systems you've chosen and have shown me EXPLICTLY, WHAT the implications are of employing these technologies (e.g. what their purpose is).   This is EXACTLY what I want to see. Now, just take it one step further and tell me/show me HOW this fulfills your operational goals AND/OR ensures business strategy-IT strategy alignment. Lastly, substantiate your "other systems" by explaining to me what their role will be in fulfilling your information needs/materializing your business strategy (e.g. "Microsoft Access, Internal Servers").

What information technologies need to be in place

Online transaction processing (OTLP), Data mining, Finding patterns between customers, Act on these relationships by offering different incentives, Data visualisation, See income raise/falls and growth rates of cities to predict which city is better to target, Text mining, How customers feel about moving and what their general problems are

Online analytical processing (OLAP), Data warehouse, Can use to take a birds eye view of the industry then drill down into company statistics, Company stats can reveal busier months and popular targets

TPS, Processing business transactions, Payroll of Employees, Billing/Invoices of Moves, Accounts Payable, Customers paying on credit, Date and Booking services

MIS, summary reports, Sales management systems, Management of

DSS, Forecasting, New housing built in area, Recession, Use to be adaptable in industry

What else needs to be in place to be able to use the systems

Microsoft Access

Computers, Internal servers

Group 317

Adequate I like the three Information Technlogies/Systems you've recommended ( MIS, DSS, Datawarehouse). I especially liked how you explained the function of MIS within your organization: the informational needs that would be fulfilled by employing such a technology, and how it fulfilled your operational objectives/ business strategy.   This comprehensive train of reasoning is EXACTLY what I want to see. It's a pity you did not do this for DSS & Datawarehouse. I would have liked to have seen this done for both the DSS and Datawarehouse nodes.   Remember, recommending technology is one thing. Being able to show the strategic importance it has to play in realizing your business strategy is quite another. If you as management don't know what the strategic implications are for employing a certain technology, then you will never be able to truly tap into the VALUE CREATION OPPORTUNITIES that management can realize from leveraging technology appropriately.


MIS will help the company to extract the features of the customers who's using the Cityworkforce to find employers/jobs. Through this customer analysis, cityworkforce will find out what attract its customers to choose them as the external HR agent., fro example, through MIS record and analysis the customer information, they will know which type of corporation will choose cityworkforce, big companies or small business? In which area they are working for: finance? food industry? etc., After use get the major features of the main customer source, we can develop specific segment marketing based on the size of the customer or the industry they are in., With the help of MIS, after the analysis of main customers, we can make some management decisions based on the information we got, such as: should the company move to broader market or niche one (but more concentrate).


Predict successfulness of job "match" in specific fields, Help to match worker with company based on Text mining and information from MIS

Text Mining: go through resumes and cover letters to extract information that may be useful to employers

Rate worker on experience, education, "fit" to job post

Use of Data Warehouse to store information about past "matches" between workers and employers as well as past job posts and if they were matched with a worker or not.

Group 318

Adequate - to Adequate   I like the myriad of technologies/systems you have recommended to employ, but be weary of throwing in the "entire kitchen sink." Firstly, I don't think you have the monitory ( and other ) resources to implement this entire suite of technologies. Thus, I think you should first prioritze which systems are the most important to DataMed, and then see which combination of systems can you employ, that when operated together, will fulfill the information requirements you so need.   On the plus side, I clearly saw from your mindmap that you understood what the uses were of each technology, and how they would operate in your business.   Now take it one step further and show me how the technologies and systems you've chosen fulfill your operational goals AND/OR ensures business strategy-IT strategy alignment (e.g. what is the purpose of employing these technologies? THINK BIG PICTURE).


Staff payroll

Patient billing

medical supply inventory

patient booking

staff hours

payments to suppliers/partners


Productivity reports

Patient retention statistics

Peak hours of operation

Management of perishable inventory


Financial management (investments)

analysis of historical trends e.g. flu shot in winter, approximate supply

Calculation of staff bonuses based on efficiency and patient retention statistics


summary of productivity

summary of efficiency

correlations between locations, seasons, staffing levels and profitability

Data Mining

Analyze global trends in disease from news articles and other medical databases

use data mining to calculate patients preference of branded pharmaceutical drugs

Please note, we had some technical difficulties accessing the mind map. Our information is not as complete as we would like. Thanks!

Group 314

Adequate to Adequate + Thank you for using a coherent structure to lay out your answers. It made it easy for me to understand your mindmap! I agree with the Information Technologies/Systems you've recommended. However, you've failed to make it explicitly clear what informational needs these systems will fulfill.   For example, what "managerial or in-company decisions" will an MIS typically fulfill in this context? Always make sure that the INTENDED PURPOSE for each technology/system is apparent. In some cases you've done this, so thank you.   Under DSS, what "investent decisions" will become more reliable? Don't list generic benefits. Show me HOW these technologies will help YOUR Business specifically. Show me the role they will play in fulfilling/executing upon your business strategy.

Information Technology Needs

TPS and MIS, In order to produce detailed portfolio reports to give customers their informational needs, TPS will be recording all transactions generated between the portfolio and investments as well as the company [portfolio] and the clients., Accurate and efficient way to generate managerial or in-company decisions to maintain good customer relationships.

DSS, Market trend based decisions make investments more reliable and accurate

Addt'l Tecnology

Data Mining, To study the trends in the market and past investment decisions

Text Mining, To analyze customer feedback and market news/updates efficiently

OLAP and Data Warehouse, To be able to make accurate decisions based on acquired detailed and reliable data

Group 320

Adequate   I like and agree with the technologies you've selected and recommended.  I like how you've justified the MIS/DSS systems you have chosen ( e.g. " Inventory control and " Sales Managment System") and have shown me EXPLICTLY, WHAT the implications are of employing these technologies (e.g. what their purpose is). This is EXACTLY what I want to see. Please do this for the other systems you've recommended, and then take it one step further and tell me/show me HOW this fulfills your operational goals AND/OR ensures business strategy-IT strategy alignment.   Personally, I would have liked to have seen you leverage your DSS for more strategic purposes ( e.g. Business Intelligence and Building your Key Performance Indicators). Have a look, and see how you can incorporate this functionality into your project since it will enable you to monitor the "lifeblood and health" of your business in a continious, ever-evolving manner.

Operational (TPS)

- Billing system for suppliers and cx (to record financial transactions) - payroll systems - inventory management system

Management Control (MIS/DSS)

inventory control system, - since part our products are to be fresh we need daily inventory activity records and for the non-pershable inventory we can have bi-weekly inventory activity records - need separate inventory records for our different stores

Sales management system, - MIS monitor sales instore and online and then we can use DSS in order to make decisions about the info about the level of inventory to have, historical data analysis about sales to make predictions about trends

Data mining

run correlations between sales and cx profile

Data warehouses

collection of our data from different sources

create data cubes in order to categories the data according to the 3 dimensions (store, product catagory, date)

Group 312

Adequate to Adequate + I like the three Information Technologies you've recommended( DSS, TPS, MIS). I like how you've attempted to show how by employing these systems, your operational goals/business strategy can be fulfilled.   You've hinted at it in some instances, but I want to see WAY MORE of this. For example, when you explain "Demand Forecasting..." ---> "Knowing this we could allocate funds...." This is EXACTLY the kind of rationale and reasoning I want to see you employ for each technology you recommend.   Show me/Explicitly explain how each IT can fulfill your informational needs and what are the implications of doing so( e.g. strategic alignment? IT- Business Strategy Alignment etc.)


Demand forecasting (seasonal, into the future ), Knowing this we could allocate funds appropriately, choosing to focusing on different areas such as growth marketing etc. EX. Rapid growth would require us to buy more trucks to meet future demand

Helps provide decision analysis in terms of transportation scheduling + route planning

What needs to be in place: payment/transaction-record system (PayPal? Credit Card? Cash?), truck management system (trucks available, truck routes, how many are needed...)


Record transactions of each move that we perform

Invoice/ billing system for each transaction we complete

Scheduling System for employees and trucks

What needs to be in place: scheduling system (developing an electronic system could increase efficiency), Customer Reservation System: Maybe a website or IPhone Apps

Create reports that would outline how long on average it takes to complete a job within a certain area


What needs to be in place:, A database of historical records cataloguing the start and end times of different competed jobs

Group 311

Weak + To Adequate - I like the three Information Technologies you've recommended (TPS for Operations, MIS for  management control, and DSS for forecasting). However, you've failed to tell me HOW employing these systems will fulfill your information needs, and achieve your business strategy/operational goals.   Remember to make the link clear.For example, under MIS you've said you want to "produce reports to make business decisions for the future." What KIND of business decisions are these? Right now the technologies you've recommended and their intended functions are generic.


Used for the daily record of sales information requires tremendous categorization.

Record invoices, accounts receivable, accounts payable., Balance current assets and liabilities.

Manage specific orders from customers.

Data mining


Analyze the organization of TPS and DSS modules to produce performance reviews.

Produce reports based on raw data to make business decisions for the future.


Compare the sales of certain products with availability and make adjustments according to consumer demand.

Group 319

Adequate   I like the myriad of technologies/systems you've recommended (TPS, MIS, DSS, Operational DB, Textmining). I don't think you have the monitory ( and other ) resources however to implement this entire suite of resources. Thus, I think you should first prioritze which systems are the most important to Workforce, and then see which combination of systems you can employ. Do it in such a manner, that when operated together, these systems adequately fulfill the information requirements you so need.   On the plus side, I clearly saw from your mindmap that you understood what the uses are of each technology, and how they would operate in your business. I especially liked how you reasoned out/explained your rationale regarding the deployment of a MIS. This is EXACTLY what I would've liked to have seen you do when explaining the use/PURPOSE of the other technologies.   Remember to always take it one step further and show me how the technologies and systems you've chosen fulfill your operational goals AND/OR ensures business strategy-IT strategy alignment.

Text mining from resumes, key words: skills, qualification, etc. And from job posts: skills, requirements, etc.

Store this in the Op. DB.

keyword matching analysis between job post and resumes for correlation.

TPS: billing clients, payroll, reports.

MIS: generate the CRM info from our clients. historical analysis: ratings, job matching, etc. Takes tps data and it analyzes profitability of companies within the range of hire ability. look at sales people/managers (in our company)

DSS: will determine where do we have to look for skills, evaluate trends,.

To support the information needs you came up with in Phase 3, what type of information technologies need to be in place. What else needs to be in place to be able to use the systems?

New node

New node

New node

Group 309 - MoveIT

CRM and text mining for customer feedback

DSS for scheduling workers and trucks

MIS for ranking employee skills,

MIS preliminary quotes for customer

TPS - invoicing and billing

data mining for analyzing industry trends

TPS for tracking vehicle mileage, and other expenses

DSS to forecast demand during changing seasons

New node