Usability Engineering in eParticipation

1. requirements and usability goals

1.1. know the user

1.1.1. user profile

1.1.2. task analysis

1.1.3. functional analysis

1.1.4. design principles

2. Design/Testing/Development

2.1. Architectural views

2.2. Storyboards

2.3. Architectural Design

2.4. Guidelines and Heuristic Evaluation

3. Pilot

3.1. Prototyping

3.2. empirical testing

4. launch