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COMM391 103 Phase 7 by Mind Map: COMM391 103 Phase 7
0.0 stars - reviews range from 0 to 5

COMM391 103 Phase 7

Group 306 - City Workforce

integrated talent techonlogy

Non functional, Performance, match should take no more than 2 seconds, should have a large capacity to hold data, Security, Requires a password to access account (customers), Only employees in City Workforce can see complete profiles, Separate log in information, Firewall/antivirus programs should be in place, legal, data gathering should comply with privacy laws

Functional, process oriented functional requirement, need to allow user to match profiles of employers and employees based on available information through various criteria, Need be able to search career information and history on our clients to better serve the customer

It is a technology that uses a search engine to match all existing profiles that exist online of a customer (company and worker) to match customers

307 VanRealty

Cloud Computing

Tangible, Money, Computers, IT personel, Training for employees, Showing the agents that CC hosts economic benefits

Intangible, Access to google maps, Done through salesforce

Functional, Hosts the entire company platform under one database, Objective: Organization, Efficiency, Communication, etc.

Non Functional, Realtime, Data can be accessed quickly and at a realtime rate, There is no "historical data", Lower bandwidth (for smartphones), Quickness for browsing, Efficient browsing - diminishing frustration in loading time, Security, Privacy of information, Agents can know that their data is safe, Ease of access, Efficiency, Company organization

MLS Application

Tangible, Money, Smartphone

Intangible

Functional, Connects potential buyers with their potential purchases, Objective: $

Non Functional, Variety and Efficiency in browsing, Quality MLS data, Usable information --> Client knowledge, e.g. what a house is near? school, bus loop, etc., Deal of the day, Promotions, Use customer information to suggest properties of interest, Based on information that looks at the clients past browsing (RECOMMENDED FOR YOU)

Group 308

RFID TAGS

REPORTS AND forms The type of produce needs to be recorded in the report, while the forms fill out harvest date, arrival date

Startup Costs/ continuous costs are feasible Tags cost 0.14$ each and the reader is a one time cost of 1,245$

Availability -- many firms have already implemented this technology, will not be hard for produycders ad they will be familiar with this

How to measure performance? If the food is kept fresh, and customers are satisfied (comment cards)

Business Process 1) data warehouse to store all the information regarding the product 2) trained personnel to monitor the information to ensure freshness and timely delivery 3) communicate to the suplliers and ensure they understand out demands

Functional requirements, Process-oriented, this process performed by the system will allow users to scan the RFID tags and obtain information about harvest and delivery date, Information oriented: the system has accurate information about harvest date and delivery date

NON Functional requirements, Operational: This information will be available via the scanners, and computers (Where staff will input them in later), Performance: The dates will show up on the scanner immediately, they can also be accessed later on the computer, Security: Cannot be turned off, but without the scanners, the data on the RFID tags cannot be read. Also the information on the RFID tags are not a form of competitive information, CULTURAL POLITICAL LEGA:L This data gathering complies with privacy laws

Architecture, Data -- will be backed up, disaster recovery will be possible because there will be more than one copy of the file (many computers in the store will have this data Security -- every employee will have a passcode, where they need to input it before they can access the data

Smart Phone App

Infrastructure Architecture, Technical platform: iPhone (ioS) and Android, Both of these platforms are widely used and popular in the smart phone market. Therefore it is readily available, scalable, and reliable, Possible issue regarding Apple's apps being a controlled market, ie. they must be approved by Apple before being released. Android is relatively more open, and does not require the same level of approval

Application Architecture, Very common ecommerce application, so it should be easily reusable, the software architecture should already be present, There will be an issue with getting our databases to connect with two different sources of information such as the android and the iOS, rather than the database only communicating with one OS, Expansion of services should be easy as there is a lot of flexibility in both platofrs, but it can be costly as it needs to be updated on both apps, andorid and ios

Data Architecture, One database on customer information, one database on current inventory, one database on recently purchased products, When a person uses the smart phone app, the app will gather information from the other databases to show the current inventory that is available to purchase. They can view their purchase history, which may speed up their shopping process. Lastly, we will keep their customer information on hand for when they purchase

Functional Requirements, Process Oriented: Our app must allow customers to browse and purchase groceries through the app

Non-Functional Requirements, Operational, The app should be viewable on iPhones and Android devices., Performance, The app should load quickly, without dead links, images, etc., The app should be able to handle a large capacity, so that it does not crash if there are a lot of users accessing the app at one time, Security, It has to be using a secure encryption method, as it may be possible that credit card information is being sent over wirelessly so we can charge them, If we run user specific promotions, and if we do implement it into the application, then we need to make sure the appropriate access rules are granted for the specific prootion, We have to make sure that people are only seeing what they are supposed to see, so we have to ensure that in the recently purchased items, it is what they have recently purchased, rather than things which they hvaent purchased, which could also create some sort of legal information, as it could be someone else's data we are spreading around to our users, Cultural Polital Legal, The system will be gathering a lot of data on the user, particularly information which could be sensitive, so all the data which we recieve must be secured to save us from the legal issues

Group 318

Adequate to Adequate + I would have liked if you had classified and organized your nodes to show me which requirements are functional and which are non-functional. I also would then have liked you to have been specific in the subclassification of your requirements ( e.g. breaking down functional requirements into process-orientated and/or info orientated). How you've currently presented your requirements made it difficult ( and unneccesarily complex) for me to see if you understand the distinction between functional v. non-functional requirements, and in which order of priority the requirements you've stated should be addressed. I did however like the content of your mindmap. A lot of your considerations were accurate and not obvious, so thank you for doing your due dilligence in that regard. Now just link this/show me how this relates to concetps taught in class ( e.g. functional requirements) and you'll be all set.

Biometric Scanners for physician log in

A PC system compatible with biometric technology

Biometric security software

biometric scanners

Finances to implement system, Favorable cost benefit analysis

HID Key Cards

Pc system

Hid Cards

System to make cards

HID card readers

Software to coordinate cards with required accesses

Very expensive, can use keys, doesn't add value to our business

Speech to text

A microphone (preferably using bluetooth)

computer system

advanced speech recogntion software that interfaces with our charting system

Technology is more widely available, need to do cost benefit analysis

Barcode Scanning System

PC system

Barcode creating software

Barcode scanners

Database

Inventory management software to interface with collected scan data

Barcode systems are common and less expensive than alternatives such as rfid tags

Written Recognition

PC system

written recognition hardware (pen and pad)

Software system to input handwriting, analyze and connect to the appropriate patient charts

Technology is more widely available, need to do cost benefit analysis

Jonokomed

PC System, Every doctor will require a laptop, We will need a wireless network

The software

Systems to interface with our technologies and other programs like pharmanet

Storage requriements, Data will need to be stored securely on site and backed up off site

Group 319

Good - You clearly explained your functional and non-functional requirements. Well Done. The only thing I would have liked to have seen is if you had, like for your functional requirements,  explicitly stated which non-functional requirements you would need to address( e.g. security, operational, performance etc). I particularly liked how you explained the requirements in accordance with your proposed tech ( ERP), although I would argue that some of your information-orientated reasons can perhaps be classified as process-orientated requirements. Recall from class that process orientated = the process the system must perform in order to allow you to get the information you require ( information-orientated).

ERP

Functional,  Accurately retrieve information  Has to have an automated backup and recovery system; this can likely be provided by the cloud service provider though we should have a local backup  Automatically manage payroll and generate cheques/direct deposit,  Reports for CEO: customer satisfaction, making success, monthly/quarterly/yearly, accounting (rev and cost) per customer, analyze costs and profits  Reports for Hiring Directors: employee tracking, satisfaction of clients, sales pipeline, potential candidates for open position,  Forms: input data from the websites for clients as well as employee-side form; candidates must be able to update their profiles,  Information-oriented, Make sure that all staff are seeing the same information, Ensure that it has web platform for clients to access their information, Process-oriented, Connect job-profiles, candidate profiles, etc. to achieve matching

Non-functional,  Have it accessible from mobile devices  Must maintain security of client data; there are likely legal constraints around this,  Different security levels and users to maintain data security and a customer privacy; achieve this through different authority levels of users  Must have a secure and constant connection; have to consider going with a LAN rather than a wifi

Group 320

Adequate A good start, however I would have liked if you had shown me which of your functional requirements could be classified as process-orientated and which ones you would classify as info-orientated, AND why. Remember, although both info-orientated and process-orientated are funcitonal requirements, each serve/delineate specific purposes and/or requirements. For your non-functional requirements, you listed some fairly generic ones but failed to tell me/add value to the class material taught by telling me for example to HOW exactly your proposed technology will be able to address these functional and non-functional requirements.  I did however like the functional requirements you identified and feel that your requirements show a lot of promise.

RFID

Functional requirements, Information oriented- we must obtain information regarding instock products, must be cost effective in order to improve the supply chain

non-functional, performance- should take no longer than a few seconds

ECommerce

Functional requirements, - system must record the sales and transaction history of its users, - system must show detailed information regarding our products, and allow users to order these products, Must have access to online banking services to pay for products

Non-functional, Security- subscription uses should have access to recipies while everyone can access the catalogue

Recommendation agents

non-functional, the data we collect and use the users must agree on the use of the information

functional, need information from data mining to come up with cross-selling solutions that we can send through newsletters to the cx - not accessing all the databases, just the database concerning cx info

computer terminals

Functional requirements, Needs to detect the bar code and automatically show the information on the data base regarding that info of that item

Non-functional, performance- should take no longer than a few seconds

Group 317

Adequate - A good start, however I would have liked if you had shown me which of your functional requirements could be classified as process-orientated and which ones you would classify as info-orientated, AND why. Remember, although both info-orientated and process-orientated are funcitonal requirements, each serve/delineate specific purposes and/or requirements. For your non-functional requirements, you listed some fairly generic ones but failed to tell me/add value to class material by failing to tell me HOW YOUR proposed technology will be able to address these functional and non-functional requirements.

Knowledge Management Technology

What can it show?, Summarize information given to company by employers and workers- analyze patterns, identify potential matches, organize by target segment and industry, maintain relationships with customers who are no longer using the service, retrive information from past matches made.

Functional Requirements, Provide City Workforce with the information it needs in order to make decisions and match employers with workers., Share valuable information throughout organization as well as offices across Canada.

Non-Functional Requirements, Speed, easily accessable, reliable

Group 316-MoveIT

Adequate A good start. I like how you laid out your functional requirement AND justified your rationale through the respective " what can it show" nodes.  I would have liked if you had shown me which of your functional requirements could be classified as process-orientated and which ones you would classify as info-orientated, AND why. Remember, although both info-orientated and process-orientated are funcitonal requirements, each serve/delineate specific purposes and/or requirements. I did however like the attempt you made to justify and show me what business need your requirements would fulfill. If you could just make this link more explicit, that would be great!  

GPS

Functional Requirements:, Must be able to link right customer information with right address, Must be able to precisely locate address

What can it show:, productivity of workers, Location of trucks

What can it do, What can it do: locate moving trucks and the progress of the move

Cell Phone

What can it do: Connects employees with the firm and customers with the business

Functional requirements, Must be able to have a secure connection

What can it show:, how many customers are contacting us via phone rather than our website

Cloud Computing (Dr. Mover & Sales Force)

What can it do: connects business with partners and allows them to share data

What can it show: data points, trends

Functional Requirements: Must allow users to search up customer/partner information, Must have good security

Group 315 - DataMed

Adequate I would have liked if you had classified and organized your nodes to show me which requirements are functional and which are non-functional. I also would then have liked you to have been specific in the subclassification of your requirements ( e.g. breaking down functional requirements into process-orientated and/or info orientated). How you've currently presented your requirements made it difficult ( and unneccesarily complex) for me to see if you understand the distinction between functional v. non-functional requirements, and in which order of priority the requirements you've stated should be addressed.

ID Card

Allows patients to access online profile using number on ID card along with user name and password, Allows clinic to pull up patient information in their internal system

Brings up all patient information past and current, Must be able to bring up all patient information

Doctors are able to update information in system which will be reflection when ID card is used

If patients lose card they will need to have security questions to access patient information and to give them a new card

Wireless Technology

Need secure system so that database and patient information cannot be hacked into

Be able to pull up the patients profiles using there ID card through the internet

should be portable so that physiotherapists/doctors can move from room to room with ease

Physiotherapists and doctors need there own login to access the system

Online Patient Profile

profile should be able to be open on portable device (i.e. cell phone, ipad...)

Only patients and their physiotherapist/doctor should be able to access there private profile

Other patients should only see what each individual patient wants them to see (i.e. patients can make quesitons and comments public if they wish to share them or get advise)

Implement security system to make sure patients and their doctors only, have access to the private information posted on profile

Need to update immediately - so as soon as physiotherapist update exercises patients can access this new information

Doctors are able to update certain things that patients aren't allowed to (ex. Physiotherapist is able to update exercises whereas patient can't)

Group 314

Adequate ++   I would have liked if you had classified and organized your nodes to show me which requirements are functional and which are non-functional. I also would then have liked you to have been specific in the subclassification of your requirements ( e.g. breaking down functional requirements into process-orientated and/or info orientated). How you've currently presented your requirements made it difficult ( and unneccesarily complex) for me to see if you understand the distinction between functional v. non-functional requirements, and in which order of priority the requirements you've stated should be addressed. I did however like the content of your mindmap. A lot of your considerations were accurate and not obvious, so thank you for doing your due dilligence in that regard. I especially liked how you addressed "security" and the "integration" concerns typically associated with cloud computing and the implementation of a SugarCRM. Now all you have to do is just link this/show me how all this great data you've provided relates to concepts taught in class ( e.g. functional requirements) and you'll be good to go!

SugarCRM

Cloud Computing, Integrated database [from local source] uploaded to SugarCRM fulfills real-time editing capabilities for customer information, SugarCRM application installed on computers/mobile phone gives versatility on providing information needed from the database, SugarCRM plugin applied to all Office softwares for real-time updates provides the capability to generate forms or simple charts to give detailed analysis, The need for security is provided by local firewall and SugarCRM/Partner certified secure online database - also access via username/password can be put into tiers limiting the ability to view/edit information

Social CRM, SugarCRM social networking integration fulfills company's ability to look through client profiles and address personal issues through messaging, also fulfills the need to make in-profile network announcements/updates through Facebook/Twitter, SugarcCRM fulfillfs the need to centralize emails to and from the firm, SugarCRM's capibility to integration with different online meeting/chat programs fulfills the need for the firm to be able to communicate with clients whenever needed

Financial Tools

NOTE: Investor NeuroMaster has been bought out by Track n Trade

A running operating system and database, Track n' Trade collects all information from clients' about their background and investments and stores it all on any running database thus creating individual portfolios, The program has an external application that can be installed on mobile phones to give information to the clients when needed, It has a ability to integrate with any operating system since it is a open source program

Group 312

Good- to Good You clearly identified and explained your functional and non-functional requirements ( Very well done). The only thing I would have liked to have seen is if you had reasoned more explicitly your non-functional requirements ( as opposed to merely just explaining them.I particularly liked how you explained the requirements in accordance with your proposed tech (namely CEM) and showed how more customer-focused your technology would enable you to become.

CEM

Knowing Expectations, Flexibility, High - can record changes in customer customization and personal information, Performance,  High – IT solution is very well suited to improve customer customization by improving/organizing communication, Scalability, High - can buy more servers to adapt to volume increase of customers, Availability,  High – software; can easily access by turning on computer

- What information we need to implement CEM?, o Resources such as customer data and servers,  Customer data is the main source to maintain our competitive advantage which is to personalize our moving service according to customers’ wants. We need to know what they want in order to tailor the service accordingly., o Likes vs. dislikes –> analyze needs, wants

- People, o Monitor and develop CEM, o Show employees how to direct customers to the website to input info that will eventually be collected through the site for CEM

Functional, o Information-oriented,  Customer customization - customer data (personal information (name, address, DOB, contact info, etc…), wants/desires in moving service, requests, changes to data, o Process-Oriented,  Needs to be able to sort, input, hold, search, recall custom customization (as stated above), Create automatic back-up for customer data instantly, o Has to be able to network and take data from Move IT’s other mediums of media (website, telephone, e-mail, etc…)

- Non-functional, Operational,  Has to be able to network and take data from Move IT’s other mediums of media (mail, smartphones, computers, tablets, etc…), o Performance,  Should be able to load individual customer customizations within 5 seconds, o Security,  Only authorized personnel should be able to access Move IT`s database and records, o Cultural, Political, legal,  Customer data collected for Move IT`s CEM should be secured to ensure personal data isn`t improperly used and comply with privacy laws

Group 311

Weak+ to Adequate- I would have liked if you had classified and organized your nodes to show me which requirements are functional and which are non-functional. I also would then have liked you to have been specific in the subclassification of your requirements ( e.g. breaking down functional requirements into process-orientated and/or info orientated). This would have shown me clearly that you understand the learning materials from class and how to apply them in determing the functional requirements of your proposed technology(s). Lastly, for your non-functional requirements ( e.g. "info that customers input in the website should be quickly and reliably relayed to the store") I would have liked you to state what non-funcational requirement it was ( in this case I surmise the aforementioned statemement refers to PERFORMANCE). You've listed some fairly generic requirements but failed to tell me/add value to the class material taught by telling me for example to HOW YOUR proposed technology will be able to address these functional and non-functional requirements.  

Web ERP

Acquisition of open source software, New node

Implementation of the system across all stores, Database needs to be updated frequently and accurately

Suppliers have to be notified and facilitated into this system, System should be easy to access and use in order for suppliers to understand and be able to utilize the information that they are provided

POS System

Points system, Should be easy for customers to view the amount of points they have accumulated, Customers should be given straight-forward information on how to redeem their points, and the benefits they will reap..., CRM system - automatic email alerts to notify how many points customers each have

New node

Website

Customizable Recipes

Pick-up service

Information that customers input in the website should be quickly and reliably relayed to the store

Group 302- Good Foods Canada

Website (which utilizes CRM: operational and analytical)

Money to install the CRM oftware, New node

Employees to manage the system, include training

In order to implement an effective CRM system the requirements for the following steps should be consider: 1.collection of information 2. Storing information 3. Accessing information 4. Analysing customer behaviour 5.Marketing more effectively 6. Enhancing the customer experience, step one requirment: surveys and questionnaires. sign up forms for the online store. Data about past consumers behaviour . step two: storing information- data base is required. step three: accessing information: set up analytical CRM, requirments: buying the software. step 4: analysing consumer behaviour.

Functional Requirements, Informative requirements, The system must be able to record who our buyers are, who our most notable consumers are and what they buy

Non-functional requirements, Security: Protect the privacy information of consumers such as their billing information, Be able to store the past information of purchasing behavior to implement the Personalization system, Must be able to link pages properly (sequential--> choose your products, add to the cart, billing information)

Group 305- VanRealty

0

data architecture

functional, backup and recovery system

functional, make sure that clients information is kept private

New node

infrastructure architecture

flexibility, functional, everyone can use it because its online, New node

reliability, functional, easy to update

availability, functional, can use 24hrs

performance, functional, needs to be quick and efficient

scalability, non functional, need a developer to monitor the website and update, not cost effective and hard to replace

Group 304

App

Internal Application, Functional, Managing, sending notifications to clients on suggested investments based on their activity, Monitoring Clients, information typed into financial calculators, what stocks they are following, New node, Data input, Sending information to clients\, Non Functional, Security

External Application, Functional, News feed, Financial Tools, easy to use, Communication w/ advisors, extended hours from office hours, Investment Information, updated in realtime, Performance of investments, Non Functional, Security, cross platform

Group 303: VanRealty

Group 309 - MoveIT

DATS - Will need:

Functional, Informational, must show employee certifications, must show employee jobs, Process, head office/ location to store computers, employee access to computers, people to implement

Non-Functional, should comply with privacy laws/company policy, only managers should be able to see all employee files, even though all employees will have limited access, will likely need windows and pc

GPS

Functional, must have traffic receiver, must be satellite based, must be cost effective

Non Functional, should help with weather conditions, should have an easy to use interface, should calculate routes quickly, should calculate the most efficient routes based on traffic,fuel efficiency and time

What are the requirements for implementing the technology you proposed in phase 5 in your company?"

New node

Group 310 - City Workforce

Recommendation Agent

Functional Requirements, Access all database information, Sort through database to find optimal matches between employers and employees, Able to be accessed by certain employees and managers to over-ride and create changes in its structure

Payroll Technology

Functional Requirements, Automatically pay employees for clocked hours, Provide a system for employees and employers to submit and track worked hours, Automatically charge employers monthly fee's based on work package

Cloud Computing

Functional Requirements, Provide uploading capabilities of all profile information for companies and employees into the database, Be accessible from multiple locations and by multiple people at the same time

Non-functional Requirements, Mobile access for managers and decision makers

Knowledge Management Software and Infrastructure

Functional Requirements, Allow certain employees to access database, Store information regarding jobs, employees, and employers, Continually add new user data through our website to our database, Be organized and have a user-friendly interface to perform queries, etc.

Security MGMT and Confiirmation System

Functional Requirements, Make sure only certain employees of our organization have access to certain information

Mobile Application

Functional Requirements, Allow a user to update profile information, Allow a user to look for new work opportunites

Non-Functional Requirements, Accessible on multiple devices and formats

New node

Group 301 ver.2

GPS

Functional, Navigation system - Direct drivers to the designated place, Tracking - Moving process + supervision of employees, Capability - The system needs to be compatible with the company database

Non-Functional, Connection between drivers and management needs to be consistent to ensure security, Accuracy (updated)

ERP

Functional, Customer data and employee data need to be recorded, Help match employee skills with the right customer, Make service quotes and estimates on moving costs

Non-Functional, Integration of different IS, all pieces of data are synchronized, so management and employees can update profiles more efficiently, Reduces unnecessary communication

Knowledge Management System

Functional, Reliability of records, need to make sure the info provided is valuable for us to make use of, Must obtain reference of past success and failure, Must obtain records of completed projets

Non-Functional, Scalability of past success and failure, so management can decide on which areas to focus on or to improve

New node

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