FSD Callflow

1. Current

1.1. Answer

1.1.1. IF No Agent Available

1.1.1.1. Hold Music 30 Seconds

1.1.1.1.1. All Agents Busy (VM Opt in)

1.1.2. IF No Agent Signed in

1.1.2.1. Leave a message (after hours, or VM opt in)

1.1.2.1.1. Voice mail termination message

2. Future

2.1. Entry Message

2.1.1. Answer

2.1.1.1. IF No Agent Available

2.1.1.1.1. Hold Music 30 Seconds

2.1.1.2. IF No Agent Signed in

2.1.1.2.1. Leave a message (after hours, or VM opt in)