Public Service Delivery Methdology

1. Service

1.1. Promotion

1.1.1. Internal

1.2. Maturity Model

1.3. Lifecycle

1.3.1. Inception

1.3.1.1. Identification

1.3.1.2. Concept

1.3.1.3. KPIs

1.3.1.3.1. Current

1.3.1.3.2. Target

1.3.1.3.3. Reference

1.3.1.4. Procurement

1.3.1.5. Piloting

1.3.1.5.1. Acceptance

1.3.2. Provisioning

1.3.2.1. Monitoring and evaluation

1.3.2.1.1. Feedback collection

1.3.2.2. Reporting

1.3.2.3. Improvement

1.3.3. Retirement

1.3.3.1. Communication

1.3.3.2. Conservation

1.3.3.3. Exit criteria

2. Financial Aspects

2.1. Budgeting

2.1.1. sources of financing

2.1.2. tariffication

2.2. Sustainability

3. Legal Aspects

3.1. Compliance

3.1.1. Legal Base

3.1.2. Publish service passport on portal and integrate e-service into portal

3.1.3. diversify delivery channels

3.2. Institutional Arrangements

4. Capacity Building

4.1. Staff Training

4.2. Knowledge Base / Operational Manual

5. Standards

5.1. Quality

5.2. Technical / technological

5.3. Physical Delivery / Shipment

5.4. Electronic Payment Gateway