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Managed Operations by Mind Map: Managed Operations
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Managed Operations

ITIL areas

Service support

Service delivery

Planning to implement service management

Security management

Information and communications technology (ICT) infrastructure management

The business perspective

Application management

Software asset management

DC

Tech

Independence regarding technologies, Virtualization ?, Only one tech ?, Hyper-V, ESX, OVM, budget ?

Process

Schneider - Processus standardisé

ITIL, Making ITIL processes work for your data center, DataCenter search, Data center need ITIL?, CMMI vs ITIL, Configuration management database (CMDB), The practical approach, ITIL v3 service transition lifecycle., ITIL Processes, ITIL Role

CMMI

Managed services, Systemat managed services, CISCO

KPI ?

ITIL KPIs Service Strategy KPIs Service Portfolio Management and Strategy Management for IT Services KPIs Financial Management KPIs Business Relationship Management ITIL KPIs Service Design KPIs Service Level Management KPIs Availability Management KPIs Capacity Management KPIs IT Service Continuity Management KPIs Information Security Management KPIs Supplier Management ITIL KPIs Service Transition KPIs Change Management KPIs Project Management (Transition Planning and Support) KPIs Release and Deployment Management KPIs Service Validation and Testing KPIs Service Asset and Configuration Management ITIL KPIs Service Operation KPIs Incident Management KPIs Problem Management ITIL KPIs Continual Service Improvement KPIs Service Review KPIs Process Evaluation KPIs Definition of Improvement Initiatives

Scalability

Flexibility

Security

Availability

Economy/Ecology

objefctifs

Facilité

Proposer un ensemble d'architectures facile à implémenter (reposant sur des modèles éprouvés)

Productivité

Architecture rapidement mise en oeuvre

Choix

Le client doit pouvoir choisir son archecture en fonction de ses besoins (on-demand)

Standards

Les architectures proposées s'appuient sur des standards éprouvés

Oracle Architecture

Couche 0 - Storage

Rebondant, Mirroring / Stripping

Recovery On-Demand

Secure, Encryption, Backups Automatisés

ASM + Storage

Couche 1 - Database

Une instance par utilisateur, New node

Testing (Oracle Replay)

Migration

Couche 2 - Application Server

Couche 3 - Outils

Java

APEX + HTML5

SQL

PL/SQL

RESTful Web Services

Based on Oracle VM

Tenir compte des machines HyperV existantes

+90 existing templates, MySQL, RAC11GR2, Oracle Linux, Solaris ...

All Oracle software is certified (included the database)

Oracle Virtual Assembly Builder

passed Microsoft SVVP requirements for Windows Server

http://www.oracle.com/pls/ebn/swf_viewer.load?p_shows_id=9248934&p_referred=0&p_width=1000&p_height=675

no licenses fees

can easily import existing VM images from MS HyperV and VMware vSphere

Limited Oracle support on VMware and HyperV

Principes

cibles : PME

Evaluer les besoins?

Liste des prospets?

concurrence?

Proposer rapidement une offre

une architecture cible + options

ensemble restreint de technologies / outils, one storage, one database type + options

services

monitoring

Troubleshooting

performance

alerts

24/24 7/7 Avaibility

KPI

Service Desk

Reporting

People Competences

Windows

UX

...

Method

Establish the proposition

Design the service architecture

Engineer the service processes

Kaitzen approach

Deploy the service

Targets

ATOS organizations

External Customers