1. Establish reviews with global and local GBU/REMS management to review on a set frequency. April-20
2. Customer Reports and Records
2.1. Establish a record structure / metric for customer satisfaction
2.1.1. The Top Management agreed to support to close findings with high risk.
2.1.2. PowerBi dashboard for Audits / MR if possible
2.2. QMS Business Partners to report the status of actions from the Management Review, the status of the internal audit program 2020, status of certification audit findings
2.2.1. Plan ahead how we should store customer feedback information and track (hopefully!!!) improvement.
3. Establish and communicate service catalogs with in and out of scope activities. April -20
3.1. Communication
3.1.1. Agree the "level of Service" expected from the Business Partners for each site. i.e. Low (the site has the resources to do it and just requires communication with the BP) / Medium (the site may needs to provide some help from the BP) / High (the site will fully rely on the BP)
3.1.1.1. the BP to hold a meeting with each site and go through the service catalogue and agree the level of service expected. This will help to focus on the sites which require more support and to plan on workload
3.1.1.2. Excel for expectations Include RASCI
3.2. Introduction & Coms Plan / Details
3.2.1. Once QMS catologue finalized,prepare a package for communication
3.2.1.1. BP to communicate the package of QMS catologue by setting up Teams conferences for the Site where they are responsible for.
3.2.2. Use the Global QMS Activities Breakdown RASCI to more accuratly show what the QMS Business Partners role looks like per Quality manager & Legal Entity
3.2.2.1. Hold meeting with each Quality Manger to discussion and agreement on roles and responsibilities. Folowing communication from top level
3.2.2.2. Update RASCI activities per site and store in EAR folder
3.2.3. After finalizing the Service Catalogue, introduce catalogue with Business Partner customers
3.2.3.1. Discuss the applicable sections with Business partner customer, and plan relevant actions. It might be a good idea to have a system, where we can store action plans with each locations. That would give the team and QMS leadership an overview over ongoing activities, and maybe resources and capability needs
3.3. Presentation of catelogue to EAR region
3.3.1. QMS catalogue standardisation
3.3.1.1. Online QMS catologue accebile throuhg POP in order to find the global data and measure them
4. Leverage Global QHSES Certification Program – Develop Short & Long Term Plan. June-20
4.1. Implement integrated management system in selected areas and create plan to consolidate certification provider.
4.1.1. Find easy win areas that can integrate Management Review and Internal Audit Program. (Norway and UK are candidates).
4.2. Integrated on certain topics example MoC, NC (What is possible?)
4.2.1. Discussions with Quality Manager QMS BP level. Esay wins for this year?