1. My Account & My Lists
1.1. Create / Access My Account
1.1.1. Registration
1.1.2. Login
1.1.3. Change Password
1.2. Account / Profile Management
1.2.1. Basic Profile Management
1.2.2. Notification Preferences Management
1.2.3. Payment Method Management
1.2.3.1. Giftcard Management
1.2.3.1.1. Check Balance
1.2.3.1.2. Add Giftcards to Account
1.2.4. Address Management
1.2.5. Preferred Store Management
1.2.6. TrueFit Profile Management
1.2.7. Shopping Preferences Management (Brands, Categories, Products)
1.2.8. Lifestyle Preferences Management (Hobbies, Other)
1.2.9. My Garage & Vehicle Profile Management
1.2.9.1. View Roadside Assistance Information
1.2.10. Progressive Profile Updates
1.3. Loyalty Account Management
1.3.1. Manage Rewards
1.3.2. Earn Rewards
1.3.3. Get Loyalty Offers/Promotions
1.3.4. Family Loyalty Account
1.4. Wishlist & Alerts Management
1.4.1. Guest Wishlist
1.4.2. Authenticated User Wishlist
1.4.3. Manage Multiple Wishlists
1.4.4. Product Level Sales Alerts Management
1.4.5. Product Level In-Stock Alerts Management
1.5. Order Management
1.5.1. View Order History
1.5.2. Modify/Cancel Orders
1.5.3. Track Order Status
1.6. Subscription Management
1.7. Service Booking Management
1.7.1. View Upcoming/Past Service Bookings
1.7.2. Vehicle Service History Management
1.8. Gift Registry
1.8.1. Create/Edit Registry
1.8.2. Share Gift Registry
2. Support Services
2.1. Order Fulfillment
2.1.1. General Order Fulfillment
2.1.2. Ship to Home Orders
2.1.3. BOPIS Orders
2.1.4. Save the Sale
2.2. Return & Refunds
2.2.1. Return Initiation & Processing
2.2.2. Refund Processing
2.2.3. Refund for Equipment/Tools/Vehicle Return
2.3. Store Information Management
2.3.1. Setup New Store
2.3.2. Manage Store Information
2.3.3. Manage Store Department Hours
2.4. Assist Customer (CSR)
2.4.1. User Account Maangement
2.4.1.1. Lock / Unlock Account
2.4.1.2. Merge Accounts
2.4.1.3. Delete Accounts
2.4.2. Fraud Prevention
2.4.3. Live Chat
2.4.4. Request Feedback/Input
2.5. Capture Special Orders
2.5.1. Create Special Order
2.5.2. Review & Submit Special Order
2.5.3. Special Order Confirmation
2.6. Service Booking
2.6.1. Book Appointment for In-Store Service
2.6.2. Book Appointment for Installation/Assembly Service
2.7. Inventory & Availability Management
2.7.1. Set Inventory Thresholds - Global Level
2.7.2. Set Inventory Thresholds - Category Level
2.7.3. Set Inventory Thresholds - SKU Level
2.7.4. Availability Restrictions Management
2.7.5. Endless Aisle Setup
2.7.6. Full Corporate Assortment Setup
2.8. Product Catalog Management
2.8.1. Apply Product Rules & Restrictions
2.9. Pricing & Promotions Management
2.9.1. Pricing Management
2.9.1.1. Manage Store-specific pricing
2.9.1.2. Manage Regional-specific pricing
2.9.1.3. Manage Taxes & Fees
2.9.2. Promotions Management
2.9.2.1. Manage Product Level Promotions
2.9.2.2. Manage Category Level Promotions
2.9.2.3. Manage Order Level Promotions
2.9.2.4. Manage Loyalty Promotions
2.10. Web Content Management
2.10.1. Manage User Groups, Permissions & Workflows
2.10.2. Manage Maintenance & Error Pages
2.10.3. Manage AEM Feature Toggles
2.10.4. Manage Templates & Components
3. Mobile Apps & In-Store Devices
3.1. Support CTR Mobile App
3.1.1. Experience Fragment Sharing from AEM to Mobile App
3.1.2. Content Fragment Sharing from AEM to Mobile App
3.2. Support SportCheck Mobile App
3.2.1. Experience Fragment Sharing from AEM to Mobile App
3.2.2. Content Fragment Sharing from AEM to Mobile App
3.3. In-Store Kiosk/Device
3.3.1. Search for a Product
3.3.2. Find the Right Product using Selector Tool
3.3.3. Locate Product
3.3.4. View Product Information - General Merch
3.3.5. View Product Information - Automotive
4. Discover / Learn
4.1. Discover Categories & Brands
4.1.1. Search for Categories & Brands
4.1.2. Browse Categories & Brands
4.1.2.1. Browse Category & Brand Recommendations
4.1.2.2. Browse Category & Brand Content
4.2. Discover Events / Promotions
4.2.1. Search for Event / Promotion
4.2.2. Browse Event / Promotion
4.3. Discover Products
4.3.1. Search for Products
4.3.2. Browse Product Recommendations
4.3.3. Browse Product Media
4.3.4. Browse Product Details & Specifications
4.3.5. Product Ratings & Reviews
4.3.6. Product Q&As
4.3.7. Browse Product Pricing
4.3.7.1. Regular Price
4.3.7.2. Clearance Price
4.3.7.3. Sale Price
4.3.7.4. MAPP Price
4.3.7.5. Product Specific Fees
4.3.7.6. Eco Fees
4.3.8. Browse Product Promotions
4.3.8.1. Get Instant Rebates
4.3.8.2. Redemption Days
4.3.9. Browse Size & Fit
4.3.10. Compare Products (Side by Side)
4.3.11. Setup Sales Alerts
4.4. Discover Automotive Products
4.4.1. Search for Automotive Products
4.4.2. Browse Automotive Products
4.4.3. Browse Automotive product recommendations
4.5. Discover Stores
4.5.1. Search & Select Store
4.5.2. Browse Store Information
4.5.2.1. Contact Us
4.6. Discover Corporate Information
4.6.1. Learn About Jumpstart
4.6.2. Learn About Triangle
4.6.2.1. Triangle MC Upsell
4.6.3. Learn About Operations & Policies
4.7. Discover Other Digital Content
4.7.1. Browse Digital Flyers
4.7.2. Receive Newsletter
4.7.3. Receive Promotional Emails
4.8. Discover Equipment/Tools/Vehicle Rentals
4.8.1. Search for Equipment/Tools/Vehicle for Rental
4.8.2. Browse Rental Equipment/Tools/Vehicle Details
4.8.3. Identify Stores Supporting Equipment/Tools/Vehicle Rental
4.9. Navigate the Site
4.9.1. Use Site Header (for Search & Navigation)
4.9.2. Use Sticky Navigation
4.9.3. Use Site Footer
5. Site Performance Management
5.1. Track & Report on Site Performance (Analytics & Reporting)
5.2. Manage Test & Learn Activities
5.3. Search Engine Optimization
5.3.1. On-Page SEO Management
5.3.2. Off-Page SEO Management
5.4. Manage Segmentation & Targeting
5.4.1. Loyalty Based Targeting
5.5. Manage Marketing Campaigns
5.6. Manage Paid Advertising
6. Order Placement
6.1. Select Optimal Delivery Option
6.1.1. Ship to Home
6.1.1.1. Shipping Options
6.1.1.2. Shipping ETA
6.1.2. Pick-up In Store
6.1.2.1. ETA
6.1.3. Hybrid Delivery Orders (STH & BOPIS)
6.1.4. Reserve Products
6.1.5. Pre-Order
6.1.6. Setup Restock Alerts
6.1.7. Rain-Check
6.1.8. Reserve Tires for Pick-Up
6.2. Select Right Solution (Product + Related Services)
6.2.1. Variant Selection
6.2.2. Add Service Installation
6.2.3. Add In-Store Tailoring Service
6.2.4. Add Installation/Assembly Service Workmanship Warranty
6.2.5. Add to Cart
6.2.6. Save for Later (Wishlist)
6.2.6.1. Add to Wishlist
6.2.6.2. Add Item to Selected Wishlist (Multiple WIshlists scenario)
6.2.7. Subscription Setup
6.2.8. Rent Equipment/Tools/Vehicle
6.2.9. Purchase Items from Gift Registry
6.2.10. Opt-In for Gift Packaging
6.3. Shopping Cart Management
6.3.1. Manage Cart
6.3.1.1. Manage Mini-Cart
6.3.1.2. Manage Cart
6.3.2. Cart Level Promotions
6.4. Checkout & Order Placement
6.4.1. Order Review
6.4.1.1. Taxes & Fees
6.4.1.2. Pricing
6.4.2. Delivery Information Capture
6.4.3. Make Payment
6.4.3.1. Pay via Credit Card
6.4.3.2. Pay via Digital Wallet
6.4.3.3. Pay via CT Money/Rewards
6.4.3.4. Pay via Giftcards
6.4.4. Donation to Jumpstart
6.4.5. Order Submission & Confirmation
6.4.6. Express & One Click Checkout