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Intercultural Management by Mind Map: Intercultural Management
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Intercultural Management

Definition "Culture"

a pattern of shared basic assumptions (Edgar H. Schein)

collective programming of the mind distinguishing the members of one group or category of people from others (Hofstede)

form of effective problem-solving, as a response to the challenges of survival(Trompenaars)

Layers of Culture

Artifacts

visible

language

food

dress

mimic & gestic

Values & Norms

partly visible

partly unconscious

rules

idols

Basic Assumptions

Invisible

unconscious

perceptions

thoughts and feelings

Example: US

Artefacts, english, but also spanish,, fast food, flag, multi culturell, big shows, parades, show what they have, weapon fanatic, strict sexual regulations(nudility,..), fast living(often change their quartier,..), bad social system, self marketing, credit card, Hollywood, heroes

Values & Norms, patriotism, nationalism, tolerance, country of the infinite possibilities, independence, very self confident, proudish, capitallism, prudish, open minded, traditional, http://www.youtube.com/watch?v=RVtwCg56iWQ&feature=related

Fons Trompenaars - 7 dimensions

universalism vs. particularism

Swiss, universalism

Scandinavia

USA

Austria

Italy

India

Venezuela, particularism

individualism vs. collectivism

Russia, indivudualism

USA

Scandinavia

Austria

India

Italy

France, collectivism

neutral vs. emotional

Japan, neutral

Scandinavia

Austria

USA

India

Italy, emotional

specific vs. diffuse

Australia, specific

Scandinavia

USA

Austria

Italy

India

China, diffuse

achievement vs. ascription

Scandinavia, achievement

USA

Italy

India

Austria, ascription

sequential vs. synchronic

Scandinavia, sequential

Austria

USA

Italy

India, synchronic

internal vs. external control

USA, internal control

Austria

Italy

Scandinavia

India

Russia, external control

How to deal with Indian Employees

respect each employee

communicate the vision

good quality of interpersonality relationship

formulate a good job title and role briefing

introduce a hierarchical strucutre

give the possibiliy to learn

research each client throughly before entering into any negotioating

say them what they should do

India

stereotypes

all eat rice

all food is spicy

elephants on the road

IT programmers

are slim

do yoga all the day

funny language

a lot of Rikshas

facts

Bollywood

Indian curry

outsource IT to India

have holy cows

have a lot of henna tattoos

country of the extreme

have Ganges with Corps in it

have black hair

have a Kasten system

have the Bindi

have arranged marriages

a lot of gods

woman wear Sari

bad working conditions but not everywhere

one religion is Hindu

wash in Ganghes

a lot of Gurus

problem with traffic

a lot of slums

Package for Indian Tourists

honeymoon travel package

Fiakker Tour through vienna

guided tour through vienna

promote the mountains and the fresh air

show the fresh water in austria

danube

lakes

every indian must see snow

Swarovsky shop tour

Sound of music tour

vegeterian food is important

Hangar 7

make a Bollywood film in Austria

offer the best hotels

private driver and luxury car

offer them their own food