1. Revenue Cycle Management
1.1. Process/Tasks
1.2. MGMA Standards
1.3. Goals & Results
1.3.1. Reimbursement Rates
1.3.2. A/R over 45 days
2. Sage Partnership
2.1. Niche/Customer Profile
2.1.1. Practice Size
2.1.2. Specialty
2.1.3. Paperless
2.2. Financial Considerations
2.2.1. Option 1 - Sage manages the Customer Relationship
2.2.2. Option 2 - APER Manages the Customer Relationship
2.3. Operational Considerations
2.3.1. Customer Relationship - who manages it?
2.3.1.1. Option 1 - Sage
2.3.1.2. Option 2 - APER
2.4. APER's Value Proposition
2.4.1. Experienced Executive Team
2.4.2. Trademarked APER Model
2.4.3. Unique Pricing Model
2.4.4. Global Delivery Model
2.4.5. Effective & Efficient Workflow & QA Processes
2.4.6. Technological Advantage
2.4.7. Ability to Scale Quickly
2.4.8. Tools to track, automate, manage, and measure Operations
2.4.9. Aggresive Pricing & Cost Effective Services
3. Scalability
3.1. Current Capability
3.1.1. Technology
3.1.2. India Operations
3.1.3. US Operations
3.2. Future Capabilty
3.2.1. Technology
3.2.2. India Operations
3.2.3. US Operations
4. Communication
4.1. Intra-Company
4.1.1. E-mail
4.1.2. Voice over IP
4.1.3. Knowledge Capture (Future)
4.1.4. Portal Applications
4.1.5. Training Tools
4.2. Customer
4.2.1. Current
4.2.2. Future
4.3. Insurance Companies
5. Knowledge Transfer and Collaboration
5.1. Current Process
5.2. Future Tools
5.3. Non-Technology Interventions
6. Redundancy
6.1. India Team
6.2. US Team
6.3. Future
7. Workflow Management
7.1. Tool - Features
7.1.1. Approval Process for all tasks
7.1.2. Notifications on changes in status
7.1.3. Discussion Groups per task to resolve questions/issues
7.1.4. Check-in/Check-out Concept to alleviate over-writing documents
7.1.5. Document storage and management
7.1.6. Reporting on Productivity and Quality
7.2. Future
8. Reporting & Benchmarking
8.1. Measuring Productivity
8.2. Measuring Quality
8.3. Future
8.4. Tools
9. Compliance
9.1. HIPAA
9.2. Security
10. Technology
10.1. Document & Workflow Management
10.2. Task Management & CRM
10.3. Client Software Application
10.4. Portal Application
10.5. Shared Server
10.6. Remote Client Access
10.7. Security
11. Services
11.1. Core Services
11.1.1. Revenue Cycle Management
11.1.2. Information Technology Services
11.1.3. Data Entry & Other Services
11.2. Consulting Services
11.2.1. Practice Management Consulting
11.2.2. Compliance Consulting/HIPAA
11.2.3. Credentialing Consulting
11.2.4. Coding Consulting
11.3. Software Services
11.3.1. Application Development on .NET
11.3.2. Portal Development
11.3.3. Website Development
12. Pricing Model
12.1. Per Encounter Pricing
12.2. Volume/Specialty based Pricing
13. Company Profile
13.1. Mission Statement
13.2. Vision & Objectives
13.3. Global Delivery Model
13.3.1. India Operations
13.3.2. US Operations
13.3.2.1. Location
13.3.2.2. Executive Team
13.3.2.2.1. Mohit Khurana, President
13.3.2.2.2. Betty Kuehn, Director of Operations
13.3.2.2.3. David Antell, Director of Technology
13.4. APER Model
13.4.1. Assessment
13.4.2. Planning
13.4.3. Execution
13.4.4. Results