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Learning the Art of Online Facilitation by Mind Map: Learning the Art of Online Facilitation
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Learning the Art of Online Facilitation

OnFac the last 10: Our experiences

Growth of tools we use

Learned by doing

Roots in DARPA and usenet

Diverse types of groups

informed by the "online community" and usenet models

OnFac now: map the landscape

Key Domains Using


Virtual teams

Communities, CoPs, Social communities, Product communties, Communities of interest


Has some legitimacy

People are teaching onfac Courses and workshops

People in some cases are paid for the role

Different Perceptions

As "moderator" or manager, Enforce owner site policies, Adhere to relevant laws, Remove content, people who violate terms of service

As facilitator, Attend to group process, Focus on outomes and process

OnFac - the next 10

New practices for network-like environments

Self-facilitation skills

Part of basic online communication literacy

As offline group processes move online, new sub areas of onfac will emerge

what is online facilitation?

Basics of group facilitation

Specific needs of online

Must attend to issues of control manifest via tools