Learning the Art of Online Facilitation
by Nick Noakes
1. OnFac the last 10: Our experiences
1.1. Growth of tools we use
1.2. Learned by doing
1.3. Roots in DARPA and usenet
1.4. Diverse types of groups
1.5. informed by the "online community" and usenet models
2. what is online facilitation?
2.1. Basics of group facilitation
2.2. Specific needs of online
2.3. Must attend to issues of control manifest via tools
3. OnFac now: map the landscape
3.1. Key Domains Using
3.1.1. Education
3.1.2. Virtual teams
3.1.3. Communities
3.1.3.1. CoPs
3.1.3.2. Social communities
3.1.3.3. Product communties
3.1.3.4. Communities of interest
3.1.4. E-Democracy/policy
3.2. Has some legitimacy
3.2.1. People are teaching onfac Courses and workshops
3.3. People in some cases are paid for the role
3.4. Different Perceptions
3.4.1. As "moderator" or manager
3.4.1.1. Enforce owner site policies
3.4.1.2. Adhere to relevant laws
3.4.1.3. Remove content, people who violate terms of service
3.4.2. As facilitator
3.4.2.1. Attend to group process
3.4.2.2. Focus on outomes and process