Customer's experience when roaming abroad

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Customer's experience when roaming abroad by Mind Map: Customer's experience when roaming abroad

1. What does customer need to do?

1.1. New node

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2. What does business need to do?

2.1. New node

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3. Describe steps for customer journey

3.1. Awareness: Customer is made aware of the promotion or offer

3.1.1. Evaluation: Customer is empowered/allowed to evaluate the offer

3.1.1.1. New node

4. Who's responsible within the business?

4.1. New node

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5. Upload and Share Youtube Videos

6. Upload and Share Documents and Illustrations

7. Discussion Feed

8. What impact does this have on the business?

8.1. New node

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9. What is customer's emotional state?

9.1. New node

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10. Mapping Customer Journeys

11. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

11.1. People

11.2. Process

11.3. Technology

11.4. Quick Wins

11.5. Strategy

12. Is this a moment of truth?

12.1. New node

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