Customer's experience when setting up payments

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Customer's experience when setting up payments by Mind Map: Customer's experience when setting up payments

1. What is customer's emotional state?

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2. Mapping Customer Journeys

3. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

3.1. People

3.2. Process

3.3. Technology

3.4. Quick Wins

3.5. Strategy

4. Is this a moment of truth?

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5. What does customer need to do?

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6. What does business need to do?

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7. Describe steps for customer journey

7.1. Awareness: Customer is made aware of the promotion or offer

7.1.1. Evaluation: Customer is empowered/allowed to evaluate the offer

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8. Who's responsible within the business?

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9. Upload and Share Youtube Videos

10. Upload and Share Documents and Illustrations

11. Discussion Feed

12. What impact does this have on the business?

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