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1.1. Is there any recent concept in any MAF Malls?

1.1.1. YES: check first on opening announcements, and then FDA and foresee if any issue when implementing on new tenancy (e.g. Signage baseline, shop front height...)

1.1.2. NO: research on the internet the latest concept (use webpages like and prepare reference images for kick-off meeting

1.1.3. Budget? Mall Category?

1.2. Foresee any challenge with the design? (E.g. Corner unit, brand concept...)

1.2.1. Discuss with Sr Manager/Team Manager the strategy forward


1.3.1. Contrains Sunken slab Location of DB/FA panel

1.3.2. Layout

1.3.3. Consider location within the mall Ceiling Floor border Adjoining tenancies Visibility

1.3.4. Different views of the store (different floors)

1.3.5. Check actual site (if applicable) ask the TDM for site photos if available check the handover notes from PMBU if anything pending from Handover


1.4.1. PTFORM Milestones IF need Clarification check the LCM & Leasing an automated instruction in the Yardi platform from Leasing Administration via email to the business including RDD stakeholders

1.4.2. FTFORM Milestones Check all the dates if there some changes

2. KOM

2.1. CRM

2.1.1. Follow the CRM workflow offline online MVP case Partners Connect This is for Tenant Portal to activate is an online platform catering to MAF tenants’ needs, service applications and requirements including those particular to retail design and delivery.


2.2.1. Identify the Unit Type InLine And Anchor Units Restaurants Self Service Cafe and Impulse Food Food Court STR units Island Units Wall Units Mall Activations/ Marketing/Media and Promotions(MPM)



2.4.1. Design

2.4.2. MEP

2.4.3. Delivery


2.5.1. Inline & Anchor Shopfront Transparency No End to End bulkhead All Finishes is within the Leaseline Closure Signage Signage baseline Illuminated Signage height < 400mm Logo height < 600mm Thickness < 40mm Provide some reference photos or show the Design Criteria pages Materials Shopfront Ceiling Flooring Pop In Entrance Illumination Tenant to submit Lux Level Calculation and Lighting Details and specification 3D Request the Designer to submit 3D rendering of the shop front and interior Ceiling 3800MM FFL Min Shop Control Zone 2500mm from Leaseline

2.5.2. F&B & Restaurant Refer to Design Criteria for the Requirements

2.5.3. Food Court Refer to Design Criteria for the Requirements

2.5.4. GREENSTAR Refer to Video presentation


2.6.1. When?

2.6.2. Recommendation; One possible solution


2.7.1. Preparation on the meeting Knowing who we're meeting (ask Sr Manager and colleagues) Knowing how much can be compromised

2.7.2. Approach Business affects to tenant and landlord. It's a partnership Any proposal is for the benefit of both (tenant and landlord) RDD as a tenant service/support Constructive feedback Amicable approach, and then jump into the issues

2.7.3. Language DO's "I would suggest..." "I would recommend... "I would do..." "In order to create a bigger impact, therefore more business, I would recommend..." DON'TS "You have to..." "Change this and do that..." "No... No... No..."

2.7.4. Win-win situations

2.7.5. Be helpful, give supplier/materials info... Provide real references/samples



3.1.1. 01 - KO - RDD 2020 - Acknowledgement Receipt of RDD Documents completed by the TAR for receipt of the kick-off pack i.e. LODS, COP’s and Tenant Briefing Kit etc. at the kick-off meeting.

3.1.2. 02 - KO - RDD 2020 - Lease Agreed Programme Document these are a set of critical path milestones (a programme that is agreed between the tenant and the RDD team which is better than the standard RDD programme for that particular unit type) to agree as per lease to achieve the Trade Date. Throughout the RDD process, the RDM and TDM proactively manage the Tenant / Retailer on programme. This is documented in the Lease, again in this document, at each managed milestone point and leading up to the trade of the tenancy. The Penalty Framework also manages this process. The Tenant / Retailer Stakeholders know and understand this process intimately. For new retailers to the business, this needs to be managed with more Emotional Intelligence from RDD whilst keeping the programme pressure on.

3.1.3. 03 - KO - RDD 2020 - Tenant Appointment of Project Team Document completed by the Tenant to assign / declare the TAR, Designers, Contractor, others working on the fit out on behalf of the Tenant.

3.1.4. 04 - KO - RDD 2020 - Tenant Renovation Request –completed by the Tenant to request for a Voluntary Renovation.


3.2.1. 05 - DS - RDD 2020 - Conceptual Design Submission Documents Checklist this is a check list form that the Tenant’s Designer needs to complete with the Concept Design Drawing package and summarizes the requirements of a Concept Design Submission.

3.2.2. 06 - DS - RDD 2020 - MEP Submission Documents Checklist This is a checklist form that the Tenant’s Designer needs to complete with the MEP Design drawing package and summarizes the requirements of a Final Design Submission.

3.2.3. 07 - DS - RDD 2020 - Final Design Submission Documents Checklist this is a checklist form that the Tenant’s Designer needs to complete with the Final Design Drawing package and summarizes the requirements of a Final Design Submission.

3.2.4. 08 - DS - RDD 2020 - Service and Structural Assessment Document – a questionnaire completed by the Tenant MEP Engineer / Consultant. This assesses the MEP Services and structure needed for the fit out against the COP.

3.2.5. 09 - DS - RDD 2020 - Tenant Variation Request Document completed by the Tenant / TAR requesting civil, structural or MEPvariations required outside the bound COP agreement & LOD indicated provisions.


3.3.1. 10 - HO - RDD 2020 - Base Build Hand Over Landlord Checklist this is a checklist to take over the unit from the PMBU to RDD for a project unit or from Mall Operations to RDD for an asset unit.

3.3.2. 11 - HO - RDD 2020 - Tenancy Hand Over Letter informing the Tenant about the unit handover as per the signed lease agreement.

3.3.3. 12 - HO - RDD 2020 - Tenancy Handover Check List a Tenant checklist to take possession of the unit from the Landlord.

3.3.4. 13 - HO - RDD 2020 - Tenancy Beneficiary Access Letter letter allowing the Tenant to access the site and start the fit out works earlier than the handover date agreed in the lease and noted as outside the lease bound agreement.


3.4.1. 14 - MO - RDD 2020 - Pre - Mobilization Checklist is a list of standard and non-standard requirements to facilitate the tenant’s fit-out mobilization.

3.4.2. 15 - MO - RDD 2020 - Contractor's All Risk Insurance Documents completed by the TAR/Contractor and submitted with the payment receipt acquired from Mall Management or Finance.

3.4.3. 16 - MO - RDD 2020 - Records of Payment Document completed by the TAR after paying Finance the fit-out deposit, TVR, CAR Insurance. Proof of payment by supplying a copy of the payment receipt issued by MAFP-Finance upon receiving the bank deposit receipt/cheque from the tenant/TAR is needed here.

3.4.4. 17 - MO - RDD 2020 - Tenant Contractor Method Statement and Risk Assessment Checklist list of possible required Method Statements from the Tenant Contractor.

3.4.5. 18 - MO - RDD 2020 - NOC for Authority Permission a Landlord No Objection Certificate (NOC) Letter provided to the TAR allowing permit request submission to the relevant Authority/s.

3.4.6. 19 - MO - RDD 2020 - NOC for Water & Power Connection NOC for Water & Power Connection – a Landlord No Objection Certificate (NOC) Letter provided to the TAR to acquire fit out permission from the Water and Power Authoritiey/s.

3.4.7. 20 - MO - RDD 2020 - NOC for Site Mobilization a Landlord No Objection Certificate (NOC) Letter provided to the Tenant / TAR allowing permission for site mobilization.


3.5.1. 21 - FS - RDD 2020 - Tenancy Activation and Deactivation Request Form a request for activation/deactivation of services completed by TAR / Contractor after tenancy handover to the fit-out contractor and/or MEP final Inspection is completed and approved.

3.5.2. 22 - FS - RDD 2020 - Tenant Contractor Inspection Request Form completed by the Contractor / TAR to request inspection from the TDM.

3.5.3. 22.1 - Annex 1 - FS - RDD 2020 - Ceiling Closure Inspection Checklist –a checklist by the Landlord MEP Engineer to inspect the ceiling closure and approve the closing of the ceiling by the Tenant Contractor.

3.5.4. 22.2 - Annex 2 - FS - RDD 2020 - Final MEP Snag List a checklist completed by the Landlord MEP Engineer to inspect the outstanding MEP related works.

3.5.5. 23 - FS - RDD 2020 - Milestone Default Letter a letter template informing the Tenant about the missed lease milestones and projected penalty defaults relevant to the cumulative delays committed by the tenant/TAR, design team and/or fit-out contractor.


3.6.1. 24 - TS - RDD 2020 - Pre - Opening Reminder Letter by the TDM to Mall Operations (who communicate to the tenant) highlighting the unit status against the Lease agreed Trade date and milestones.

3.6.2. 25 - TS - RDD 2020 - Pre Opening Checklist is a list of tenants opening requirements consisting of authority approvals, inspection report and approved forms, test report/certificates and As-built drawings.

3.6.3. 26 - TS - RDD 2020 - Final Design Snag List a form prepared by RDM to list all outstanding tenants’ design related works while inspecting the unit.

3.6.4. 27 - TS - RDD 2020 - Green Star Easy Points Score v5 is a simplified document presented to the tenant to conveniently obtain the tenant & contractor’s commitment and compliance to the green star requirements.

3.6.5. 28 - TS - RDD 2020 - Late Opening Penalty Summary Document an Internal Document, a summary form of events against the lease and RDD standard programme for assessment with the ‘Penalty Framework’. The final financial summary approved by internal stakeholders is forwarded by Mall Management to the Tenant.

3.6.6. 29 - TS - RDD 2020 - Permission To Trade Statement completed by the TDM to handover the shop to Asset Management. It details the Trade date, delays and penalties applied to the fit out as per the lease.

3.6.7. 30 - TS - RDD 2020 - Fit-Out Deposit Reimbursement Request completed by the TAR for refunding his / her fit out deposit post opening and upon completion of all the required documents / works.


4.1. 1.1 Process

4.1.1. This document describes the process of the services of the Retail Design and Delivery Department reporting to the head of the SMDBU Majid Al Futtaim Properties, Shopping Malls Business Unit.

4.2. 1.2 Department Role

4.2.1. The Retail Design and Delivery (RDD’s) role is: “To drive rental income by delivering all its leasable retail on or before programme and to specifications outlined in the Design Criteria”. We highlight here that we RDD represent the ‘Landlord’ as property owner and, what it represents. As the Landlord, the interest is associated with but not limited to the Landlord’s protection of income or all associated financials; protection of all property whether it be the physical property, intellectual property in process and documents; as well as protection of any element in programme that may impact the timely delivery of any product it is delivering.

4.3. 1.3 Reporting Structure

4.3.1. The structure is such that the main Head Office in Dubai sets the benchmarks for the department objectives and standards. The reporting Teams geographically located in Oman, Lebanon, Bahrain, KSA, and Egypt report into the Head Office Team/s in Dubai.

4.4. 1.4 Services Coverage

4.4.1. Currently the coverage of the portfolio in the United Arab Emirates includes the Emirates of Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah and Fujairah, the cities or suburbs of Muscat, Sur and Sohar in Oman, Manama in Bahrain, Beirut in Lebanon, Cairo and Alexandria in Egypt, and Saudi Arabia.

4.5. 2.0 The Property Cycle

4.5.1. 2.1 Pre-Development This phase in this cycle involves RDD participation with the Development Manager or Director in the RDD’s establishment of the agreed parameters of a Mall Development between the Landlord and Lessee or Tenant / Retailer so that the eventual delivery of the tenancies within the department role is met with success.

4.5.2. 2.2 Development This phase describes the process when the actual development of the new property or project is in full swing. It is in the construction period where a team of RDD employees and possibly RDD seconded consultants are on site in the real process in assessing and delivering the tenancies up to opening day and a time after that. This might take up to 18 months as a process. During this period, the Development Manager or Director takes the lead on the project.

4.5.3. 2.3 Asset Management Once the new property is open and trading to the public, this phase is on-going. The Development and larger Project team hand over the new building to the Asset and Property Management team. This is where they manage the new asset into stability or equilibrium in its market. RDD is involved in this phase as responsibilities are taken on by the new Property Management team. As this is on-going, the RDD process leads into the next lease renewal of tenancies. The typical period for a lease is from 3 to 5-year terms, with exception to STR and STL leases. It is at these ‘spikes’ where RDD is required to service the Property Management team in the role.

4.5.4. 2.4 Re-development As markets mature and shopping habits increase, the business will see opportunities for the properties to grow and expand with additional retail space or Gross Leasable Area (GLA). This is where an assigned Development Manager or Director will be assigned to manage the process. Our most Re-developed properties are City Centre Deira, City Centre Sharjah, City Centre Muscat, City Centre Maadi, and City Centre Alexandria, where this process has taken place several times on each of these assets. Again, RDD are involved with the process this time with more stakeholders on the Development side as well as the Property Management side whilst the property is in operation.

4.6. 3.0 Stakeholders

4.6.1. Director – Director – Head of Department, based in Dubai. o Portfolio Manager – A leader of a team of RDD employees and or RDD seconded consultants overseeing assets, projects, and best practice. o Asset Lead Design – A Design leader in a specific asset who has the in-depth knowledge of the Asset and its physical, operational, and logistical limitations. In depth knowledge of Asset customer base and has insights of local consumer trends and preferences, and in-depth knowledge of local designers, material suppliers and specialist artisans. As well as appointing the RDM for case(s) on CRM “Customer Relation Management”. o Asset lead Delivery – A Delivery leader in a specific asset who has the in-depth knowledge of the Asset and its physical, operational, and logistical limitations. In depth knowledge of local government requirements & regulations as well as in depth knowledge of local contractors and suppliers. As well as appointing the TDM for case(s) on CRM “Customer Relation Management”. o Manager – Retail Design / Associate Manager – Retail Design / Executive - Retail Design; – manages the design process. o Manager – Tenancy Delivery / Associate Manager – Tenancy Delivery / Executive – Tenancy Delivery - manages the delivery process o Administrator Team Coordinators – support for the teams for filing, documentation, business reports and the Yardi leasing platform Consultants – any of the above roles that are contracted or seconded by RDD department for support services to service the Department Role or objective.

4.7. 3.2 Internal Stakeholders

4.7.1. These stakeholders are employees or seconded consultants as described below. o Business Development – department tasked with purchasing land feasible for mixed use, hotels, and shopping malls business units. o Development- Development Managers / Directors develop Shopping Malls for the business. o Project Management Business Unit (PMBU) – business units where Project Managers/ Directors procure and manage the construction of the building or Mall to a complete product. They are service providers to various business units in MAF Properties. o Short Term Retail (STR) – leasing of kiosks and smaller retail space in the portfolio. o Leasing Contract Management – manage the lease process on the Yardi platform with the tenants and their stakeholders until leases are legally executed and registered o Marketing – manages promotions and marketing of the portfolio of properties in their markets. RDDs involvement is with marketing promotions and around design Criteria set by the business. These promotions are typically located in the larger malls in the main galleria architectural spaces.Mall Promotions and Media (MPM) – reports into marketing. RDDs involvement is with MPM promotions and around design Criteria set by the business for the longer-term promotions only. o Property Management – formally known as Mall Management manages the day to day of each asset. o Asset Management – manages the financials on each asset. Predominantly located at Head Office. o Fire and Life Safety-Technical Operations – this team check the fire and Life safety aspects across the portfolio in terms of paths of travel, fire egress, Fire Hose Reel (FHR) distance and accessibility. o Mall Operations – reporting into Property Management and manage “Enova” the Landlord MEP Consultant / Facilities Manager. For operational assets, Mall Operations manage the TVR process through Enova. Mall operations are also responsible for the Environmental Health and Safety (EHS) induction of all contractors on these properties including Tenant Contractors through the Partner Connect. o Finance – from an RDD perspective, responsible for management of direct related payments. o Architect – manages the library for the complete portfolio across all the regions and reviews alignment between Leasing, Yardi, CRM and the Mall GLA’s. o CAD Designer – manages the library filing, updating, management and issuance of Lease Outline Diagrams or LODs and Sketch Plans for the business. o Senior Manager - MEP / MEP Manager - MEP - establishes and manages best practice / centre of excellence for the tenant MEP provisions, design, installation or and Condition of Premises (COPS) in the Pre-Development, Development, and Redevelopment o MEP third party consultants, Enova – is a Majid Al Futtaim entity for servicing Majid Al Futtaim Properties. Enova is tasked for an Asset to: 1. Conduct formal review and approval of the Tenant design proposals. 2. Conduct site inspections and Landlord services energization.

4.8. 3.3 External Stakeholders

4.8.1. External Stakeholders here may be divided into two forms; Customer based, and Service based. This is outlined below. ➢ Customer Based Stakeholders o Shoppers – those who purchase goods in the retail outlets in our properties. In different markets, out assets have primary and secondary geographical trade areas (PTAs and STAs) surrounding the property. We also have a strong tourist market who shop in our assets. We have access to this market information which assists us in strategic campaigns in attracting those target market groups. o Retailers / Tenants – those who rent the tenancies in our properties. Retailers may pay the landlord a Base Rent and an additional rent related to the tenancy income by sales. This partial Landlord income is named Turnover Rent. In addition, there are other fees and charges in the agreement. Some of our very own Majid Al Futtaim retailers include Carrefour / (Majid Al Futtaim Retail), Vox Cinemas, Magic Planet, Ski Dubai, Ski Egypt, (Majid Al Futtaim Leisure & Entertainment and (Majid Al Futtaim fashion.) o Tenant Authorised Representatives/s (TAR) – those who have been delegated authority by the tenant to be represented in the RDD design and delivery process through the Tenant Portal. They may be a personemployed by the Tenant / Retailer. They may be a Contractor directly. It is important to note that as the Landlord, our legally bound relationship is with the Tenant through the Lease agreement. If any element of the lease is being impacted upon, we as RDD need to manage the Tenant through this so that they are aware of the risk or their TAR is faced with. We are tasked with this responsibility. o Tenant Designers – those who work through the design phase with our Retail Design Managers. As a priority, we suggest that the RDMs work with the tenant designers mainly to be able to influence the design process and obtain the optimal outcome in respect to adhering to the Design Criteria. Tenant Designers may be employed directly by the Tenant / Retailer. He or she could be a specialised Retail Designer. The Tenant Designer may also be the contractor’s Designer. In summary, it is critical that you need to be aware of these dynamics in the design journey so that you can achieve the optimal outcome. Additionally, you need to do a quick study in understanding whether this designer is capable or not in achieving the desired Design Criteria outcome. o Tenant Consultants – a percentage of retailers / tenants employ third party consultants for example, MEP Consultants, Quantity Surveyor, Structural and Glazing Engineers, lighting Designers. o Tenant Contractors – similarly, the tenant contractors work through the delivery phase in the RDD process. They build the fit out. They need to follow the Landlord process. They need to be assessed under our criteria. They need to have the ability. In some cases, Retailers / Tenants have this capability in house. o Tenant MEP Contractor – is usually employed by the Tenant contractor, in house or as a separate contractor to create the MEP drawings and execute the MEP scope on site. Here, we need to be aware of the dynamics behind programme in receiving these submissions and those that need to be coordinated with the Architectural drawing Package. o Tenant Contractor Sub-contractors and Tenant Sub-contractors – are employed directly by the tenant or contractor for elements in the construction of the fit out. o Tenant Visual Merchandisers and Display – employed as contractors or in house to arrange the merchandise in the store and the display in the shop front window. o Tenant Staff – Sales Staff on the floor / or visiting Managers to the store in day to day management and operations. ➢ Service Based Stakeholders on behalf of the Landlord The following consultant services are brought for the purpose of a Development or Re-development in existing Assets. o Design Architect Consultant – is tasked to provide the full architectural design of the building, driven by the Development Manager or Director. From an RDD perspective, it is important to understand the zones, precincts, heights of tenancies in the project. These consultants in most cases are internationally acclaimed retail specialist Architects. o Architect of Record Consultant – documents the vision of the Design Architect, locally where the project is based. On a project, RDD predominantly liaises with this consultant on tenancy LOD provision and base build provisions that relate or impact the LODs or tenancies. o Quantity Surveyor / Cost Consultant (QS) – Manages the estimates and actual costs on the project. Related to RDD, the QS estimates the Tenancy Variation Requests from the tenants through the TDM and tenant / TAR requests on a Project. o MEP Consultant – as per law in most countries is managed by the Architect of Record. The tenancy MEP LODs are provided by this consultant. The MEP LOD must coincide with the Development and leasing agreed Condition of Premises (COPS). Additionally, the MEP Consultant must assess the tenant MEP drawings and provide feedback until the drawings are manufactured to and acceptable standard on behalf of the Landlord. The final piece is for the MEP consultant to approve the commissioning of the tenant services to the base build provisions. These elements include chilled water, water, power, sewer, exhaust, and Fire and Life safety smart system connections to the building.

4.9. 3.4 Authorities

4.9.1. Civil Defence

4.9.2. Municipality

4.9.3. Department of power and water (where applicable)

4.9.4. Department of Health all pharmacies and medical centres own a process and the impact is that inspections are usually made at the last minute and pre – merchandised.

4.9.5. The (Government) Telecommunications Company (where applicable)

4.9.6. Department of Economics (where applicable)

4.9.7. The Central Bank

4.9.8. The local Police (where applicable)

4.10. 4.0 The Development Process Gateway Deliverables

4.10.1. The Concept Design Stage

4.10.2. The Schematic Design Stage

4.10.3. The Detailed Design Stage

4.11. 5.0 Retail Design and Delivery Management

4.11.1. 5.1 The Lease the Lease agreement is the legally binding agreement document between the Landlord and the Tenant securing the income stream to the Landlord in exchange for use of the space in the mall under conditions.

4.11.2. 5.2 TFORM Tenancy Fit out Form is an ‘action’ notification sent through the Yardi computer-based software platform, which details Tenant Information, physical tenancy information, milestones, programme, penalties, rent commencement, trade commencement and special conditions. This is issued to the RDD team to start the process.

4.11.3. 5.3 Tenant Fit-out Guide as the ‘Fourth Schedule of the lease outlines the following areas for the benefit of the Tenant / Retailer and associated Stakeholders. This is provided at the Kick-Off Meeting.

4.11.4. 5.4 Process introduces the objectives then expands on the five phases of Kick-off, Design, Delivery, Handover and Trade; as well as tenancy classifications and COPs; authority processes; Insurances; EHS and Tenant Logistics Manual.

4.11.5. 5.5 Mall Specific Design Criteria – documents the Landlord’s philosophical approach to the Design Criteria citing examples in line with this. All Design parameters are outlined here

4.11.6. 5.6 Tenant Logistics Manual a guide to assist tenant contractor(s) on site regulations, security, welfare, temporary facilities, materials delivery/storage, and site movement end emergency procedures.

4.11.7. 5.7 Health & Safety Manual a guide for tenant contractor(s) health and safety, accident reporting, emergency procedure, fire management and any other related safe-to-work practices/house rules.

4.11.8. 5.8 Authorities Regulation a guide for tenants’ authorities’ approval process specific to the asset’s local statutory authorities’ requirement

4.11.9. 5.9 Green Star Rating System Microsoft Excel file that assists RDD and the Tenant / Retailer calculation of the point(s) accumulation from sustainable fit out measures to establish the tenant / Retailer star rating. This is the mandatory documents above 3 Stars. That is 0-5 points equate to one green star: 6-10 for two stars and so on.

4.11.10. 5.15 Green Star Easy Point Score Form is the PDF form introduced during kick-off by RDM/TDM to facilitate the achievement of the minimum requirements as per the lease agreement (3 Star / 11 points). It is tracked during design, pre-mobilization and delivery phase and approved against evidence to be provided by the tenant and/or tenant fit-out contractor

4.11.11. 5.17 Milestone Calculator a Microsoft Excel file that calculates the RDDRDD standard milestone programme from TFORM to Trade with lease milestones. This assists Leasing Administration in inputting the programme into Yardi and effectively, the Lease and onto the TFORM.


5.1. Kick Off Stage(RDM)

5.1.1. RDD to Receive an On -Boarding case notification through CRM based on the property associated to the deal. RDD to Login to CRM account using username and password (for New Joiners ). Review Case and Assign RDM&TDM to it. Note: Members of the case team can move the case along through the various stages of the case. Activities applicable for a case are created automatically as the case is moved through the various stages.

5.2. The Design Stage(RDM)

5.2.1. CRM system Creates the following Design stage activities automatically and associates them to the case • Concept design Approval • MEP design Approval • Final design Approval • Authority NOC • Approval of Physical samples • Unit inspections (for STR Kiosks only) Design stage Activity “Concept Design Approval “approval process is triggered and RDD receives a notification to approve or reject the concept design once the tenant submits the concept design drawings through TP. RDD prepares and issue milestone default letter. (In case of significant delay of submission against agreed milestones). Note: in case of offline, tenant will submit drawings by e-mail and RDD will update the status of this activity on the system as “Authorized”

5.3. The Handover Stage(TDM)

5.3.1. Hand over from New development (PMBU)/Mall Operations: RDD receive a unit from New Development (PMBU)/Mall Operations after completing the inspection. - Unit Handover: RDD handover a unit to a tenant as per the dates stipulated in the lease agreement System automatically generates handover activities created by CRM system and associated to the on-boarding case. • Handover from New development (PMBU)/Mall Operations to RDD • Unit Handover I) Handover from New Development(PMBU )/Mall operations to RDD : • TDM and New development / Mall operations to agree offline regarding unit handover • New development / Mall operations user marks Handover date and updates the activity as Completed on tenant portal Activity status is updated as Completed on CRM and TDM is notified through email

5.4. The Mobilization Stage (TDM)

5.4.1. Processes the Tenant contractor to secure Authority approvals and to start fit out works on site. The intent is to manage the Tenant / Retailer Team to start works on site within the agreed programme, lease agreement and guidelines in the ‘’ Fit-Out Manual “ “Mobilization” activities as the following listed will be automatically created and associated to the on-boarding case. - CAR insurance and policy issued - Workmen Compensation document - Fit-out Deposit form and receipt. - Site H&S induction - Mobilization NOC Pre-conditions: following activities to be completed - Handover from New Development (PMBU) /Mall Operations - Unit Handover - Approve contractor - Approve consultant/designer (if applicable). Mobilization stage Activity “CAR Insurance Approval” approval process is triggered & RDD TDM receive a notification once CAR insurance doc is submitted by tenant on TP.

5.5. The Delivery Stage

5.5.1. Actual fit out process on site between RDD and the Tenant Team. The intent is to manage the onsite fit out works of the tenancy whilst keeping relevant code practices, authority approvals and managing the Tenant Team within the lease agreed terms. This enables a clean handover of the Tenant / Retailer to the Mall Operations Team. CRM System creates Delivery stage activities and associates them to the case. - De-energization/ Deactivation (if applicable) - Work permit request - Weekly Site meeting - Inspections request - Energization/Activation - Pre-opening requirements - Final inspection request - Arch - Final inspection request - MEP Note: For “Online” cases, Tenants have the option to submit any number of requests for the same activity type. TDM conducts weekly meetings with the tenant and can update information in the “Weekly site meetings” activity. Use “Schedule meeting” button and “Meeting completed” buttons to capture the relevant information. Status of the activity is set based on the button used. If needed, TDM can create any number of weekly site meetings activity, by clicking on the Create activity button and selecting “Weekly site meeting” All updates made in the weekly meetings activity will be sent to tenant Note: weekly meetings can be scheduled as much as required.

5.6. Tenant Variation request (TVR)

5.6.1. The process where the Landlord progresses civil modification or MEP upgrade work for additional technical services, as required by Tenant to operate post the Lease agreement. The TVR work will be administered by the landlord at the lessee’s expense. The intent is to manage the modification works whilst keeping with relevant code practices, relevant authority approvals. TDM need to take in consideration the following points Electronic signature is not accepted for the following forms: o 09-DS-RDD 2020 - Tenant Variation Request. o 09-DS-RDD 2020 –Tenant approval on Tenant Variation Request. o 16-MO-RDD 2020 - Records of Payment Document. TDM need to clarify to tenant that by submitting the TVR request, it is tenant sole responsibility if TVR works impact the milestone and trade date outlined in the lease agreement. Moreover, the landlord stakeholders could be working on TVR work in parallel to the fit-out work by tenant contractor. The TVR status on CRM: Pending, pending deposit payment, Deposit paid, pending feasibility, pending payment, payment not done, payment done, perform work, work completed, not feasible, tenant reject TVR canceled, closed TDM classify the TVR as standard or Non-Standard, TVR deposit of 10000 AED for UAE or equivalent for other countries is required only for Non-Standard TVR. TVR deposit is not refundable and consider as minimum cost for Non-Standard TVR The standard TVR are demolishing work, Fire Fighting valve upgrade, water meter installation, relocation of DB, ONTC or Gas stub out. Tenant can request a TVR any time before the case is completed or cancelled TVR form with cost to be signed by RDD and Mall Ops team offline, this for standard and Non-standard TVR For Non-standard TVR with cost of 10000 AED or below, tenant will not be notified, and mall operation could proceed with work directly. TDM to inform tenant offline that cost is 10000 AED and that mall operation will proceed with work. TDM/RDM align with tenant offline for TVR to be raised if required TDM to consult landlord stakeholders to assess the feasibility and if TVR could be approved by landlord or not Tenant to submit TVR request on Tenant Portal (TP), along with supporting documents for assessment and pricing. (without deposit payment), tenant could upload only one file, this could be TVR form or a zip file to include TVR form, drawings and any documents required to clarify TVR SOW A TVR request is created on CRM with status as “Pending” TDM is notified about the request submission. 09-DS-RDD 2020 - Tenant Variation Request Document 08-DS-RDD 2020 - Service and Structural Assessment Document Drawings describing the request

5.7. Leasing Variation Request (LVR)

5.7.1. Leasing variation request could be for short term retail, long term retail or for renewal. However, the majority of LVR are for merging or splitting of a tenancy, or to upgrade the classification of the unit such as convert line unit into restaurant unit as part of the Leasing deal with the Tenant for which additional MEP services are required according to the Mall’s COP. The MEP requirements could be such as fresh air requirements, extract air requirements, drainage stub out, water supply stub out, extra power requirements, etc. as per Mall’s COP to the new unit classification taking in consideration latest MAF standard and authorities’ regulation. Although in accordance with new tenant requirements subject to landlord acceptance in case it exceed MAF standard. LVR could be created on CRM only if on-boarding case has been already created and associated to the Leasing Professional (only after case on Yardi). LVR could be created any time before the case is completed or cancelled The LVR status on CRM: pending authorization, Not authorized, Authorized, completed

5.8. The Commissioning Process

5.8.1. A process within the delivery stage where Tenants / Retailers connect their services to the Landlord Base Build services ensuring a fully operational tenancy. The intent is management of the de-energization & energization of all Landlord Base Build services for the Tenant / Retailer to fully operate all connections. This process involves mainly Tenant / Retailer, Landlord Stakeholders with RDD team members. This phase is initiated by the TDM. The Landlord Base Build Services that are applicable for commissioning during the delivery stage are as follows: Fire-Fighting connection & Sprinkler Valve: The Sprinkler Valve’s main purpose is to control the flow of water in a fire sprinkler system. These valves come in a range of sizes depending on the Unit Classification and/or area. This service is normally secured with a tag indicating its activation and interfaced to the Mall fire control system to trigger the fire alarm once the flow is detected. Sprinkler Valve activation must take place Fire Alarm Connection: This service serves as a connection between the Tenants/Retailers Fire Alarm Control Panel and the Landlord Base Build Control Panel in order to allow the authorized party to surveillance fire related emergencies within a unit during & after operational hours of the mall. The commissioning of the Fire Alarm must take place after Permanent Power Activation. Chilled Water Connection / Chilled Water Valve: The Chilled water valve’s main purpose is to control the flow of chilled water needed to cool and regulate the air temperature as the air flows through the Fan Coil Unit. Permanent Power Activation: This service allows the activation of the Main power connection of the unit’s Isolator and supply sufficient electricity to the Distribution Board. The activation of the Permanent Power must take place after the DB Megger test has been performed and all electrical fixtures have been installed. Water Valve: The Water Valve’s main purpose is to control the flow of water into the unit. This service is normally secured with a tag indicating its activation and interfaced to the Mall’s control panel through a water meter to measure water usage. Water activation must take place once all water connections are installed and secured in its place. LPG Valve: Liquefied Petroleum Gas valve is a service used to control the flow of gas into the unit. This is normally regulated by a Gas detection system that is interfaced to the Mall’s control system to trigger an alarm once a drop of pressure is detected. The commissioning and activation of the LPG valve must take place after all LPG connections are installed and secure in its place. Fresh Air: Through supply duct systems, fresh air is dispersed evenly throughout the unit to improve the indoor air quality and pressurize the unit. Kitchen Extract: In addition to Fresh Air, this ventilating service specializes in improving the air quality in Kitchens by extracting smoke and kitchen odors.

5.9. Fitout Deposit Reimbursement Process

5.9.1. After the case has been moved to “Completed”, Tenant will be able to request Fit-out Deposit Reimbursement via TP which notifies the RDD TDM on CRM for authorization. RDD TDM reviews Fit-out Deposit Reimbursement request details and supporting documentation submitted by the Tenant and associated to the case. If Approved: RDD TDM will update the status to Authorized. Request will be sent to the Portfolio Manager for approval. If Rejected: RDD TDM will update the status as “Not Authorized “. TDM to provide comments & tenant to re-submit. Portfolio Manager reviews Fit-out Deposit Reimbursement request details and supporting documentation submitted by the Tenant and associated to the case. • If Approved: Portfolio Manager will update the status to “Authorized”. Request will be sent to the RDD Director for approval. • If Rejected: Portfolio Manager will update the status as “Not Authorized “. Portfolio Manager to provide comments & will be redirected to the TDM to action on the request again.

5.10. The Green Star Rating System

5.10.1. This system has been created for the Tenants / Retailers to be a business leader in Sustainability together with stakeholders. The rating system is based on calculated points reflecting the achieved elements in the fit-out of units. It is loosely based on the US led ‘Leadership in Energy and Environmental Design’ or LEED system, a set of rating systems for the design, construction, operation, and maintenance of green buildings, houses, and neighborhoods. The intent is to manage the documentations and evidence provided by the Tenant/Retailer via Tenant Portal and to achieve a minimum 3-star rating. CRM System creates Kickoff Stage activities and associate them to the case. One of the activities being the following: Green Star Activity (if applicable) Tenant to submit the Green Star assessment via TP. The RDD RDM will be notified of the submission via email. Note: The Tenant can choose a long or short path. The long path requires that all evidence to be attached with each item applied for. RDD RDM reviews each of the applicable items in the Green Star application including the supporting evidence and updates the “Reviewed by RDM” field with Yes, No or NA. If Yes: The applicable points for the line item is added to the Achieved Points. If No: No Points will be added to the Achieved Points. If NA: No Points will be added to the Achieved Points.

5.11. Late Opening Penalty (LOP)

5.11.1. A process to calculate how much the Tenant / Retailer will be penalized against the days missed during significant milestone submissions and missed days after the Open to Trade date. The penalty for each day missed will be agreed upon in the lease agreement prior to the commencement of the Kick-off Stage. This system has been created for the Tenants / Retailers to be a business leader in Sustainability together with stakeholders. CRM system creates LOP request 2 weeks prior to the “Trade date as per LCM program” if applicable to New Merchant otherwise, CRM will enable the TDM to create the LOP Activity when it comes to a unit under Renovation. LOP records will be created if Actual opening date is greater than the trade date as per LCM & RDD program or if Actual opening date is blank. CRM will create an LOP request for new deals and assign & inform the TDM associated to the case but for renewal deals, TDM will have the option to create an LOP request if needed. Note: RDD TDM has the option to declare the LOP as not applicable and inputs a comment on the reasoning behind the decision.

5.12. Tenancy Inspections for Lease Reports

5.12.1. Lease reports are scheduled RDD Team assessments about unit redesign recommendations submitted to the leasing professional in case of lease renewals. These reports can be used by the leasing professional to negotiate with the tenant regarding the unit’s redesign. CRM system creates a renewal deal and assigns the deal to the leasing professional 12 months prior to the expiry of the deal (6 months for STR deals) and an Inspection case will be created. Landlord Stakeholders & the RDD Team to agree upon a list of applicable units due for renovation.



6.1.1. 3-Dimensional Design 70% clear/transparent; 30% solid/ translucent Element of Full height glazing, translucent material or solid finish No full width bulkheads Hardwearing finishes (applications/material finishes to be defined by mall) Open shopfront with hardwearing materials within the shopfront zone (applications/material finishes to be defined by mall) No lightboxes and Screens to be the shopfront (behind glazing is permitted following the Design Criteria) For external shopfront: design to accommodate weather conditions 70% of the shopfront should be allocated to openness either through glazing and show window area or the entryway; 30% with translucent material or solid finish with a strong visual characterization of the brand identity. The allocated 30% cannot be used in a single span. Full width bulkhead are not permissible. The material selection should make use of texture, depth and dimensionality. These materials must be highly durable, resistant to scratches, scuffs and chipping. All finishes must be architectural, commercial grade materials and are subject to actual sample board review. LINE OF SHOPFRONT ZONE FROM LEASE LINE IS DEFINED BY THE UNIT DEPTH BELOW 8900 MM 1500MM 9000MM-15900MM 2000MM ABOVE 16000MM 2500MM ANCHOR 5000MM


6.2.1. Minimum 12mm toughened or laminated, Structural Engineers to provide calculations if different. Glazing channels must be recessed and concealed No stall risers No glazing fins below 5m (except N&CM); Fin proposals above 5m will be reviewed on case by case basis; Spider fittings only Mitered Corners, no sharp edges Clear Silicon on panel joint Decals to be Frosted white sticker on inner face of the shopfront glazing. Positioned at 900mm AFFL with an allowable maximum height of 50mm. Opacity of the 50mm wide strip limited to 60%. Signage or Tag lines are not permitted. Revert to Local Authority regulation/ Health and safety regulation on decals if any. Revert to Local Authority Regulations on Glazing for Jewelry and Luxury Units For external shopfront: glazing to accommodate weather conditions Applicable Greenstar Glazing panels should be minimum 12mm thickness, full height, clear and transparent, toughened or laminated. Tinted glass is not permitted. Glazing panel higher than 4200 mm height must be 15 mm thickness. The glazing channels of the shopfronts without frames must be fully recessed and concealed into the floor and all sides. Patch Fittings and Glass fin supports are not permitted. Framed shopfront design is acceptable on case by case if it enhances the shopfront concept design. Frames must be in high quality architectural finishes. In framed shopfront the maximum thickness of the frame is 100 mm Glazing panel width must be maximum 2000 mm each. Glazing fixing details must be submitted to the RDM for review along with the Method Statement and Risk Assessment. It must be independently supported and connected to the mall slab. Glazing Stability Certificate is required to be submitted to TDM as part of project closeout document.


6.3.1. Shallow units will be reviewed in case by case basis Minimum 3000mm height entry, unless site conditions don’t permit. If shopfront height is below 3000mm, full height opening is required. Must be kept open during trading hours Doors should open inside the unit and locked in an open position Glazed doors must be tempered glass Polycarbonate type of roller shutters are required; should be fully concealed; Roller shutter box must be installed min 100mm higher than the finished ceiling line. Shutter key box at 450mm from FFL Side Stacking shutters to be fully concealed; no floor channels/tracks For external doors: designed to withstand wind and weather condition. For external opening: install air curtains Applicable Greenstar


6.4.1. One sign (English and Arabic) per elevation Primary signage must be as per the Lease Agreement Baseline must be respected for each mall and each zone Must not protrude 40mm beyond the lease line 3D lit letters Maximum letter height of 400mm for signage letters with mix of Upper and Lower Case Maximum letter height of 350mm for signage with all capital letters Maximum total height of 500mm for double stack Max logo height 600mm in diameter Max thickness 40mm Blinking, rotating, changing color is not permitted. Secondary Signage should be 50% smaller than the primary signage; illuminated or non-illuminated is permitted. Revert to Local Authority regulations for signage including Arabic Signage requirements For external sign: must withstand weather condition


6.5.1. Only when required; preference is to have high ceiling Line of Closure set back from lease line is defined by the unit depth Trolley parking must be placed in a trolley bay after the shopfront zone Security pedestals to be located beyond the closure line People count system must be flush mounted on the ceiling Exposed firefighting equipment within the shopfront zone must comply with the local authority requirement and be seamlessly integrated. Fully integrated Self-Service machines are permitted within the premise that queuing does not obstruct customer flow in mall corridor or into shop unit.



6.7.1. Maintain a minimum 70% transparency within the store Minimum 200mm setback from the glazing for display units including podiums Layered installation Cropped installation will not be considered Mechanisms integrated within the ceiling; not surfaced mounted. Digital Screens are permitted following the MAF RDD Criteria on Technology. Lightbox are not permitted unless they form part of the visual merchandising display story


6.9. 1.2.1 FLOORING

6.9.1. Tenant floor finish must be flushed with the mall floor finish level Change of floor level is not permitted at the Shopfront Zone. Revert to Local Authorities regulations on Accessibility requirement for change of floor level Hardwearing finishes (applications/material finishes to be defined by mall) Carpet will be reviewed by exemption in limited areas. Vinyl flooring is permitted only at BOH and Kitchen Waterproof membrane below wet areas Floor boxes finish flushed with floor level and match the floor concept. Power provisions at shopfront zone should be concealed below the furniture Expansion Joint treatment/finish integrated with retail flooring Revert to Mall Restrictions and Local Authority regulations for noise transmission applicable for different retail typology Applicable Greenstar

6.10. 1.2.2 WALLS

6.10.1. Internal cladding to all internal landlord walls within the premise. No walls left untreated Painted demise block work walls are not permitted. Tenant walls to be independent of the Landlord’s base build structure Wall treatment at shopfront zone should be 3D, full height, integrated and seamless transition with the store interior Slat walls built into the wall and within a frame Expansion joints to be integrated with wall finish Revert to Local Authority Requirements on fire rating requirements and internal partition separating the FOH and BOH Revert to Mall Restrictions and Local Authority regulations for noise transmission applicable for different retail typology. Applicable Greenstar

6.11. 1.2.3 CEILING

6.11.1. Retain shopfront height up to the minimum indicative depth (refer to the recessed bulkhead table), shallow unit will be assessed on a case by case basis. Minimum ceiling height within the interior is 380cm from FFL (or maximum indicative ceiling height of each mall, depending on shopfront height) Complete open ceiling is not permitted Shopfront zone should have a closed ceiling (refer to the shopfront zone table) 3D design; completely flat ceiling is not permitted Ceiling services should match the ceiling color Activation at ceiling void if shopfront is higher than 380cm from FFL (or maximum indicative ceiling height of each mall) Dark and Matte paint color on the slab, structures, services, suspension mechanisms on an open ceiling area. Rigid AC ducts for Open ceiling area 60x60 ceiling grid is not permitted in FOH area Perimeter Bulkhead only when required Applicable Greenstar

6.12. 1.2.4 ILLUMINATION

6.12.1. LED type fittings Directional light fittings at Shopfront zone Recessed Lighting such as track and spots must not be surface mounted. Lamps with color temperature of 3000K to 4000K Colored lights and changing color lights are not permitted Concealed and diffused LED strips Lux Levels of minimum 1200- 1500 at shopfront Zone Dimmer installed at Shopfront zone where units are located on areas with natural light Timer switch at shopfront zone Applicable Greenstar


6.13.1. Freestanding Units are placed after the closure line defined by unit depth and Type of Shopfront.Height variance and landscaping allowing sightlines across retail space Freestanding unit maximum height 1600mm including merchandise/product display Wall unit shoppable height at 1800mm from FFL Minimum 100cm distance between Security Pedestal and Freestanding unit, depending on sensitivity of the sensors.Self-Supported; no load transferred to mall walls Shoppable maximum product display height is 1800mm from FFL; minimum display height from floor is 450mm Point of sales (POS) units are to be set back at least 3000mm from the closure line. POS unit counter maximum height 1200mm from FFL, with a 60cm clearance under the foot rest, or a side reach counter max height of 85cm from FFL. Accessibility requirements under the company Health and Safety Policy and Local Authority regulations: 1200mm clearance between units on main aisle and 900mm on general aisle. 2m-3m clear space for customer queuing at POS counter Impulse buy units should be integrated with the overall design of the fixture Applicable Greenstar




6.16.1. BOH doors should not be facing the mall corridor; doors to meet the Local Authority fire rating requirement. Access Halls leading to BOH should have FOH finishes Specialty rooms with FOH finishes and integrated with FOH design Accessibility requirement for fitting rooms should be compliant with the requirements of MAF and the Local Authorities. Only 30% visibility of BOH workshop is allowed from FOH. Design to be theatrical without visibility of ceiling and flooring. Acoustic walls and ceiling for demo rooms FOH & BOH Mezzanine is not permitted BOH Shelving specification to be compliant with Local Authority regulations. 1000mm minimum distance between the top shelf (including products) and the sprinkler head. Revert to Local Authority regulations and Life Safety Code for the BOH utility rooms including offices



7.1. Archive the Drawings in the Unit Folder( refer to the cheat sheet for naming the folder)

7.2. Upon Reviewing always check the LOD and compare the submittal drawings

7.3. check all the minimum requirements as per design criteria

7.4. Put your recommendation, design sketches, reference photos in order to enhance the design base on your creativity

7.4.1. if required arrange a design meeting. always involve the TAR and Design Team

7.5. Check other previous Mall approved drawing in other portfolio, consult your team members, asset lead, portfolio manager, lastly is the Dubai Team to engage once the design is crucial in approvals.