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Public Operations Management by Mind Map: Public Operations Management
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Public Operations Management

The Waiting Time Formula

Waiting Time Formula for Multiple, Parallel Resources

summary

CV = Std Dev / avg

Utilization = process time / ( interarrival time * number of servers)

Measurements

four dimensions

performence measurements

definition

process management

quartile analysis

Flow Time Efficiency (or %VAT)

productivty

Units Output Produced / Input Used

Multifactor productivity

kpi

Labor Productivity

waste

7 sources of waste

overall equipment effectiveness (OEE)

Downtime Losses

Speed Losses

Quality Losses

Overall people effectiveness

Takt Time

Time / #Units

determine

Variety

Forms

economic motives

Set Up

batch

SMED

mixed Module Production

large badges leads to large inventories

Heijunka

calculate batch size

Variability of Demand / pooling

statistics

pooling

fragment

Delayed Differntiation

overwhelming of choice

priority rules

sequence based on importance

appointments

waiting Problems, loss problems

Implied Utilization with Loss

Flexibilty

No Flexibility / Full Flexibility / Partial Flexibility

Process Mapping

Yves Pigneur

Value Stream Mapping

improvements

Quality

yield

Swiss Cheese Model

Defects

Implementations

Six Sigma

The Three Enemies of Operatons

Toyota Production System

pull system / kanban

authors

original mindmap