Create your own awesome maps

Even on the go

with our free apps for iPhone, iPad and Android

Get Started

Already have an account?
Log In

YISITD by Mind Map: YISITD
0.0 stars - 0 reviews range from 0 to 5

YISITD

All items not necessarily part of each hardware/software/service. Naturally, class-levels are cumulative (i.e. Class IV can perform tasks of classes I~IV).  

Software

SOFTWARE ONLY Class I - Basic User Class II - Power User Class III - Apprentice Class IV - Master

Productivity

Office, Class I, Class II, Class III, Class IV

OpenOffice, Class I, Class II, Class III, Class IV

iWork, Class I, Class II, Class III, Class IV

Multimedia

iLife

Adobe Creative Suite CS3, Class I, CU, Class II, Class III, GU, BL, Class IV

Processes

Operations

Class I - Basic Support Troubleshoot & resolve basic problems (toner, paper jam, power, etc.) Change passwords Rudimentary familiarity of software Et cetera. Class II - Advanced Support Install drivers Control of basic/individual settings User creation Advanced familiarity of software Et cetera. Class III - Chief of Domain Administration of servers Editing of advanced/wide-scale settings Control of major system Able to assess damage/situation and accordingly delegate to proper authorities or recommend resolving repair. Class IV - Line of Last Resort (The Oh Frak! Zone) Vendors Support contracts Service providers Ability to perform total overhaul of existing equipment Ability to preside over the replacement of existing equipment

Backbone

AKA Mission Critical Systems

Firewall, Class I, Class II, Class III, GU, BL, Class IV, Blueshift

Wireless Network, Class I, BL, Class II, Class III, GU, Class IV, Fuji Xerox

Directory Server, Class I, Class II, Class III, Class IV, GU, BL, Blueshift

Servers, Class I, Class II, Class III, Class IV, GU, BL, Blueshift

Network, Class I, Class II, Class III, Class IV, GU, BL, Blueshift

Pharos Print Management, Class I, BL, Class II, Class III, GU, Class IV, Pharos Singapore

ISP, Class I, Class II, Class III, GU, BL, Class IV, UCOM/USEN Broadband

Data Backup (WIN/FMP), Class I, Class II, Class III, GU, BL, Class IV, Blueshift

Data Security (WIN/FMP), Class I, Class II, GU, Class III, Class IV, BL

Client

MacBook/iMac, Class I, Class II, CU, Class III, Class IV, GU, BL, Apple

Hardware Services

Sound Reinforcement, Class I, BL, Class II, GU, BB, Class III, BJ, Class IV

Projectors, Class I, Class II, CU, Class III, GU, BL, Class IV, Marutan, Epson

Printers, Class I, CU, Class II, Class III, GU, BL, Class IV, Fuji Xerox, HP

SaaS

Class I - Basic Support Troubleshoot & resolve basic problems Change passwords Rudimentary familiarity of software Et cetera. Class II - Advanced Support Control of basic/individual settings User creation Advanced familiarity of software Et cetera. Class III - Chief of Domain Administration of software Editing of advanced/wide-scale settings Control of major system Able to assess damage/situation and accordingly delegate to proper authorities or recommend resolving repair. Class IV - Line of Last Resort (The Oh Frak! Zone) Vendors Support contracts Service providers

Keystone

Class I, CU

Class II, SMej, GU

Class III, BL

Class IV, inResonance

Website

Class I

Class II, CU, SN

Class III, BP, GU, BL

Class IV, FinalSite

Learning Hub

Class I

Class II, CC, CU

Class III, GU, BL

Class IV, Edublogs

FirstClass

Class I

Class II, GU, CU

Class III, BL

Class IV, FC Management

Google Apps

Class I

Class II, CC

Class III, BL, GU

Class IV, Google

Wikis

Class I

Class II

Class III, BL, GU, User

Class IV, PBWorks, User Selected Service

Services

Classes Determined by Skillset Class I - Basic Install Upgrade Uninstall Battery Switch Class II - Advanced Component Replacement Diagnostic Class III - Highly Advanced Scripting Reimaging computers Reinstall/Install operating systems Class IV - Miracle Worker Hardware overhaul Building stuff from junk Things start to work after you touch it

Software Support

Class I

Class II

Class III, CU

Class IV, GU, BL

Hardware Repair

Class I

Class II

Class III, CU

Class IV, GU, BL

Consulting

No Classifications Please fix.

ES, CU, BL

MS, BL, CU

HS, BL, GU