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YISITD by Mind Map: YISITD
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YISITD

All items not necessarily part of each hardware/software/service. Naturally, class-levels are cumulative (i.e. Class IV can perform tasks of classes I~IV).  

Software

SOFTWARE ONLY Class I - Basic User Class II - Power User Class III - Apprentice Class IV - Master

Productivity

Multimedia

Processes

Operations

Class I - Basic Support Troubleshoot & resolve basic problems (toner, paper jam, power, etc.) Change passwords Rudimentary familiarity of software Et cetera. Class II - Advanced Support Install drivers Control of basic/individual settings User creation Advanced familiarity of software Et cetera. Class III - Chief of Domain Administration of servers Editing of advanced/wide-scale settings Control of major system Able to assess damage/situation and accordingly delegate to proper authorities or recommend resolving repair. Class IV - Line of Last Resort (The Oh Frak! Zone) Vendors Support contracts Service providers Ability to perform total overhaul of existing equipment Ability to preside over the replacement of existing equipment

Backbone

AKA Mission Critical Systems

Client

Hardware Services

SaaS

Class I - Basic Support Troubleshoot & resolve basic problems Change passwords Rudimentary familiarity of software Et cetera. Class II - Advanced Support Control of basic/individual settings User creation Advanced familiarity of software Et cetera. Class III - Chief of Domain Administration of software Editing of advanced/wide-scale settings Control of major system Able to assess damage/situation and accordingly delegate to proper authorities or recommend resolving repair. Class IV - Line of Last Resort (The Oh Frak! Zone) Vendors Support contracts Service providers

Keystone

Website

Learning Hub

FirstClass

Google Apps

Wikis

Services

Classes Determined by Skillset Class I - Basic Install Upgrade Uninstall Battery Switch Class II - Advanced Component Replacement Diagnostic Class III - Highly Advanced Scripting Reimaging computers Reinstall/Install operating systems Class IV - Miracle Worker Hardware overhaul Building stuff from junk Things start to work after you touch it

Software Support

Hardware Repair

Consulting

No Classifications Please fix.