Copy of Customer's experience when arriving at surgery and parking

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Copy of Customer's experience when arriving at surgery and parking by Mind Map: Copy of Customer's experience when   arriving at surgery and parking

1. Describe steps for customer journey

1.1. Awareness: Customer is made aware of the promotion or offer

1.1.1. Evaluation: Customer is empowered/allowed to evaluate the offer

1.1.1.1. New node

2. Who's responsible within the business?

2.1. New node

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3. Upload and Share Youtube Videos

4. Upload and Share Documents and Illustrations

5. Discussion Feed

6. What impact does this have on the business?

6.1. New node

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7. What is customer's emotional state?

7.1. New node

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8. Mapping Customer Journeys

9. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

9.1. People

9.2. Process

9.3. Technology

9.4. Quick Wins

9.5. Strategy

10. Is this a moment of truth?

10.1. New node

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11. What does customer need to do?

11.1. New node

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12. What does business need to do?

12.1. New node

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