1.1. There is 'go top' and 'go bottom' button-user dont have to scroll all the way to the top or bottom
1.2. Separate information with clear separation
2. Recognition and Recall
2.1. There is sunny holidays telephone number and beside it,it has a picture of a telephone
2.2. The images are linked to the destination place
2.3. Tell user how to book a hotel but it takes such a long time for the page to load
2.4. • Tell user how to make payments step by step
2.5. Under ‘how to make payment’ ,user can pay by nets and it shows a picture of nets machine
3. User control and freedom
3.1. There is exit button
3.2. There is no 'back' button when user wrong for only one step ,they have to redo the procedure again since there is only one button.It support redo but not undo.
4. Flexibility and efficiency of use
4.1. With just one click on 'book a hotel',it gives us a page of list about information available
4.2. there is no ‘back’ button-when user wrong for only one step, they have to redo the whole procedure again since there is only ‘home’ button
4.3. there is no search bar –user who wants to book the hotel have to find the button ‘book a hotel’
4.4. inefficient because when i press 'book the hotel' at the bottom of the page,pop up message said the hotel services is unavailable then i have to find another alternative to book the hotel
4.5. with only 2 clicks,its gives booking hotel form
4.6. inefficient because in hotel booking form,in the place where have to write the hotel name,there is no drop out box provided so as a result need to write the long hotel name for 3 rime,since it provide 3 hotel choices
4.7. inefficient because the ‘how to make booking’ button is taking way to long for the page to load unlike the ‘how to make payment’ button. ‘How to make payment’ load faster
5. Visibility of system status
5.1. no indication of end of the list
5.2. Inform the user that it is loading so that the user will know
5.3. Step by step instructions how to make payment
5.4. When press 'book the hotel' ,there is pop-up showing a message that service is unavailable temporarily and it ask to come back a few more days
5.5. After user have book,it there is a paragraph saying that user have successfully book the hotel to let the user know
6. Consistency and standard
6.1. The format of the page is the same throughout
6.2. The text url are in black
6.3. The button 'go top' and 'go bottom' -user does not have to scroll all the way to the bottom or to the top
6.4. There is no 'back' buttom-when user wrong for only one step,they have to redo the whole procedure again since there is only 'home button
6.5. There is no search bar-so user have to find 'book a hotel'
6.6. at the bottom of the page,there is 'book a cruise' ,' book a tour' , 'book a flight' and ' book a hotel ' but when i press 'book a hotel' ,it said services unavailable
6.7. Inconsistent because on the booking form,only certain particulars,there is a drop out box while the rest particulars such as hotel name,there is no such thing as drop out box-waste user's time typing
6.8. : inconsistent because the ‘how to make booking’ button is taking way to long for the page to load unlike the ‘how to make payment’ button. ‘How to make payment’ load faster
7. Match between system and real world
7.1. The images are linked to the destination place
7.2. There is sunny holidays telephone and beside it ,it has a picture of a telephone
7.3. Under 'how to make payment' , user are allowed to make payments by nets.At the same time,there is picture of machine where payment can be made.
8. Help and documentation
8.1. Tell the user how to book but it takes very long for the page to load
8.2. • Tell user how to make payments
9. Error prevention
9.1. There isnt a pop up message asking the user whether they wants the music or not when browsing the digital brochure
9.2. When half-way book the hotel and then accidentally close the tab,there is no pop-up message indicate whether to "leave the page' or 'stay at the page' .It just automatically close the tab without asking the user first.As a result,user have to re-do everything back.
10. Help user recognize diagnose and recover errors
10.1. Inform the user that it is loading so that the user will know
10.2. Inform the user that hotel services is unavailable temporarily
