IT

1. Hardware (Asset management)

1.1. Laptops

1.2. Servers

1.3. Workstations

1.4. Office Devices

1.4.1. Printers

1.4.2. Projectors

1.4.3. Security systems

1.4.3.1. Video controling

1.4.3.2. Access control

1.5. Network Devices

1.5.1. Routers

1.5.2. Firewalls

1.5.3. Switches

1.5.4. AccessPoints

1.5.5. Network Accelerators

2. Mobile Phones

2.1. Hardware

2.1.1. Apple

2.1.2. Nokia

2.1.3. Black Berry

2.2. Software

2.2.1. Outlook

2.2.1.1. Callendar

2.2.2. VPN access

2.2.3. Lync

2.2.3.1. Call back

2.2.3.2. Instant Messages

3. Lync

3.1. Voice calls

3.2. Sip trunks

3.3. Desktop Sharing

3.4. Callback

3.5. Instant messaging

4. Operating Systems

4.1. Apple IOS

4.2. Windows

4.2.1. Windows 8

4.2.2. Windows 7

4.2.3. Windows XP

4.3. Linux

4.3.1. UBUNTU

5. Networks

5.1. Remote Access

5.2. Wifi network

5.2.1. Global

5.2.2. Guest

5.3. WAN

5.3.1. Aryaka

5.3.2. Network Acceleration

5.4. VPN Client-To-Site

5.5. Firewall

5.5.1. Security

6. documentation

6.1. procedures

6.2. agreements

7. Maintenance

7.1. Plan

7.2. Buissnes Agreements

7.3. Final check

7.4. Feedback

8. Projects

8.1. Support

8.2. Consulting

9. Support L1/L2/L3

9.1. Incydents

9.1.1. Troubleshooting

9.2. Problems

9.3. Escalations

9.3.1. Process

9.4. VIP

9.4.1. Group

9.5. Service Requests

9.5.1. Service catalog

9.6. Change Requests

10. Webcasts

10.1. Tests

10.2. Infrastructure

10.2.1. Network

10.2.2. Media Servers

10.3. Monitoring during webcast

10.4. Backup Plan

11. CMDB

12. Monitoring

12.1. network

12.2. hardware

12.3. DC enviroment