\"Expertise comes more quickly through short, frequent practice sessions than through longer, less frequent sessions.\"

\"Deep listening is another skill that coaches need to develop.\"

\"The reason to dwell on this point is that the return on practice and the speed of learning can be vastly accelerated (or retarded) by coaches.\"

\"Instead, coaches within the organization are supervisors, managers, and senior leaders who practiced a skill (while being coached) and achieved mastery and then are able coach employees through the process to their own mastery.\"

\"Eventually, all managers and senior leaders should be fully developed as skilled coaches who improve the discipline of those with whom they work and thereby throughout the organization.\"

Outstanding Organization by Karen Martin