1. Language Press 1 - Arabic Press 2 - English
1.1. Press 1 - Dubai Customs Departments **Operation from - 7:00 am to 02:30 pm**
1.1.1. Press 1
1.1.1.1. Director General Office
1.1.2. Press 2
1.1.2.1. Dubai Customs Finance Department
1.1.3. Press 3
1.1.3.1. Dubai Customs Refund / Claims Section
1.1.4. Press 4
1.1.4.1. Dubai Customs Valuation Department
1.1.5. Press 5
1.1.5.1. Dubai Customs Audit Department
1.1.6. Press 6
1.1.6.1. Dubai Customs Client Happiness Center
1.1.7. Press 7
1.1.7.1. Dubai Customs Inspection Center Office ****
1.1.8. Press 8
1.1.8.1. Dubai Customs CDM Section ****
1.1.9. Press 9
1.1.9.1. Other Departments
1.1.9.1.1. Press 1
1.1.9.1.2. Press 2
1.1.10. Press 0
1.1.10.1. Operator - Transfer to Dubai Customs HQ
1.2. Press 2 - Report Confidential Information
1.2.1. Play Rafed Related Information
1.2.1.1. Transfer Call to Rafed Team or Disconnect the Call
1.3. Press 3 - Techincal Support on Dubai Trade
1.3.1. Play Message to contact 600555554 for Technical Support
1.3.1.1. Disconnect the Call
1.4. Press 4 - Dubai Customs Complains & Suggestion
1.4.1. Play message that Complains & Suggestion can be sent by email to [email protected]
1.4.1.1. Disconnect the Call
1.5. Press 5 - Dubai Customs Customer Service
1.5.1. Press 1
1.5.1.1. For Declaration Approval
1.5.1.1.1. Press 1
1.5.1.1.2. Press 2
1.5.2. Press 2
1.5.2.1. For Inspection Approval
1.5.2.1.1. Enter the Ref Number which is after BR-
1.5.3. Press 3
1.5.3.1. Registration Related Queries
1.5.3.1.1. Press 1
1.5.3.1.2. Press 2
1.5.3.1.3. Press 3
1.5.4. Press 4
1.5.4.1. Declaration Processing Enquires
1.5.4.1.1. Transfer to Agent
1.5.5. Press 5
1.5.5.1. Personal Shipment Enquires
1.5.5.1.1. Transfer to Agent
1.5.6. Press 6
1.5.6.1. Letter & Certificates
1.5.6.1.1. Explain Steps from where they can Apply
1.5.7. Press 7
1.5.7.1. Other Related Enquires
1.5.7.1.1. Transfer to Agent