Retail Training Mindmap

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Retail Training Mindmap by Mind Map: Retail Training Mindmap

1. Blended Learning

1.1. Instructional Deisgn Principle

1.1.1. Online Self Learning

1.1.1.1. Learning data insight

1.1.1.1.1. Learner engagement time

1.1.1.1.2. Course completion rate

1.1.1.1.3. Learner retention rate

1.1.2. Live Training

1.1.2.1. Gagné’s Nine event of instructions

1.1.2.1.1. Gain Attention

1.1.2.1.2. Inform Learners of Objectives

1.1.2.1.3. Stimulate Recall of Prior Learning

1.1.2.1.4. Present the Content

1.1.2.1.5. Provide Learning Guidance

1.1.2.1.6. Elicit Performance

1.1.2.1.7. Provide Feedback

1.1.2.1.8. Assess Performance

1.1.2.1.9. Enhance Retention and Transfer

1.1.3. ADDIE Model

1.1.3.1. Analysis

1.1.3.1.1. Align the training goals with busness goals

1.1.3.2. Design

1.1.3.2.1. Contens and activities for online/offline learning

1.1.3.2.2. Backward Design Principle

1.1.3.3. Development

1.1.3.3.1. Structured learning module

1.1.3.3.2. Evergreen resources: SPP/video/news/reference pages/guidelines

1.1.3.3.3. Assessment

1.1.3.4. Implementation

1.1.3.4.1. Digital Learning platform maintance/update

1.1.3.4.2. Translation

1.1.3.4.3. Live training logistics

1.1.3.5. Evaluation

1.1.3.5.1. Effectiveness of training

1.1.3.5.2. Learner feedback

2. In-store Coaching

2.1. Coaching Framework

2.1.1. GROW Sale Coaching Model

2.1.1.1. Establish a clear goal

2.1.1.1.1. Identify from the business goals: such as coping with the sales strategies/improving customer retention/recruiting new customers/enhance brand consistancy

2.1.1.1.2. Identify from specific learning needs: seasonal or small-scale territory specific learning updates

2.1.1.1.3. Identify from retail needs:

2.1.1.2. Assess the reality (where we are right now)

2.1.1.2.1. examine the current situation

2.1.1.2.2. explore the possible challenges

2.1.1.3. Explore the obstacles and find out the available options

2.1.1.3.1. Brainstorm the potential solutions

2.1.1.3.2. Find the path to reach the goals

2.1.1.4. Work out the Action plan and determine the next step

2.1.1.4.1. work our the specific action plan, e.g. can be by week/by month/by fisical year

2.1.1.4.2. Assign the relevant stakeholders to monitor the progress and sign off

2.1.2. Coaching evaluation

2.1.2.1. Evaluation form

2.2. Peer-to-peer coaching

2.2.1. Buddy programme

3. Retail performance

3.1. Qualitative

3.1.1. Customer feedback

3.1.2. Service experience

3.1.3. Secret customer investigation

3.1.4. Eventing

3.2. Quantitative

3.2.1. Sales KPIs: Cross/Linking sell rate, conversion/IPT/AUS

3.2.2. Door productivity