TWC301 Reading Notes

D#1.1, HW#4

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TWC301 Reading Notes by Mind Map: TWC301 Reading Notes

1. Characteristics of Technical and Professional Communication

1.1. rhetorical

1.2. audience centered

1.3. technology oriented

1.4. ethical

1.4.1. HWT: Ethics in Writing

1.5. research oriented

1.6. professional

1.7. design centered

1.8. visual

1.9. concise

1.9.1. HTW: Conciseness

2. Processes of Technical Writing

2.1. planning

2.2. researching

2.3. organizing

2.4. drafting

2.5. designing

2.5.1. HTW: Layout and Design

2.6. integrating visuals

2.7. revising

2.8. rewriting

2.9. editing

2.10. testing

3. Technical and Professional Communication Genres

3.1. e-mails

3.2. memos

3.3. letters

3.3.1. HTW: Letters

3.4. resumes

3.5. definitions

3.6. descriptions

3.7. websites and text messages

3.8. instructions

3.9. manuals

3.10. proposals

3.11. informal reports

3.12. formal reports

3.13. presentations

4. PSA: Problem Solving Approach

4.1. plan

4.2. research

4.3. draft

4.3.1. HTW: Writing a Draft

4.4. review

4.5. distribute

5. Workplace Problems

5.1. require information and action to solve

5.1.1. present obstacles to a particular workplace environment

6. Rhetorical Problems

6.1. require choosing the best approach to communication problems

6.1.1. difficulties or troubles involved in the production of a text or document

7. Thinking Rhetorically

7.1. exigency

7.1.1. Document Purposes

7.1.1.1. inform

7.1.1.2. define

7.1.1.3. explain

7.1.1.4. propose

7.1.1.5. convince

7.2. audience

7.2.1. positive attitude

7.2.2. negative attitude

7.2.3. neutral attitude

7.3. document

7.4. contextual factors & constraints

7.5. workplace writer

7.5.1. correctness

7.5.2. experience & expertise

7.5.3. goodwill

7.5.4. identification

7.5.5. trust

8. Word Processors

8.1. revise or change documents

8.2. use templates and style guides

8.3. create tables or columns

8.4. use multiple windows

8.5. find and replace specific words or phrases

8.6. insert symbols, images, or charts

8.7. edit for language, grammar, or style

8.8. share or post documents

8.9. include active hypertext links

9. Presentation Software

9.1. create slideshow with sound, video, or graphics

9.2. apply design themes and templates

9.3. use different views

9.4. share presentations

10. Graphics & Imaging Software

10.1. edit and crop images

10.2. erase parts of images

10.3. manipulate images

10.4. create text objects

10.5. develop graphic images

10.6. design graphs, tables, & flowcharts

10.7. change text appearance

10.8. add sound or motion

11. Web-authoring Software

11.1. enter text, graphics, & multimedia objects

11.2. switch between various modes

11.3. easily upload or post to a server

11.4. create Cascading Style Sheets

11.5. insert navigational buttons

12. Desktop Publishing Software

12.1. magazines

12.2. newsletters

12.2.1. HTW: Newsletters

12.3. flyers

13. Technology

13.1. makes collaboration more efficient

14. Email Efficiency

14.1. speed

14.2. price

14.3. convenience

14.4. organization

15. Communication Online

15.1. appropriate email address

15.2. appropriate subject line

15.3. respect others' bandwidth

15.4. lurk before leaping

15.5. polish writing

15.6. pay attention to capitalization

15.7. use attachments appropriately

15.8. back up and save files

16. World Wide Web

16.1. access

16.2. storage

16.3. multimedia use

16.4. transmission

16.5. collaboration

17. Electronic Communication

17.1. wireless messaging

17.2. videoconferencing

17.3. instant messaging

17.3.1. HTW: Instant Messaging

17.4. email

17.4.1. HTW: E-mail

18. Ethics

18.1. right & wrong

18.2. understanding is crucial

18.3. metaethics

18.3.1. study of where ethical ideas come from and how they develop

18.4. normative ethics

18.4.1. study of ethics concerned with classifying what is considered right and wrong

18.5. applied ethics

18.5.1. study of particular ethical issues, problems, and circumstances

18.6. linked with law

18.7. code of ethics

19. Workplace Writers

19.1. attentive to law, honesty, and confidentiality

19.2. consider how editing and revising a document might alter the meaning

19.3. avoid using deceptive or evasive language, inappropriate jargon, or manipulating information

20. Transnational

20.1. global community without national borders

21. Multinational

21.1. distinctive borders between countries

22. Language

22.1. target language

22.2. official national languages

22.3. international English

22.4. text directionality

22.5. writing style

23. Education

23.1. literacy

23.2. common body of knowledge

23.3. learning style

24. Politics & Law

24.1. trade issues

24.2. legal issues

24.3. political traditions and symbols

25. Society

25.1. age

25.2. business etiquette

25.3. family & social interactions

26. Differences

26.1. Language

26.2. Technology

26.3. Education

26.4. Politics & Law

26.5. Economics

26.6. Society

26.7. Religion

27. Avoiding Steroetypes

27.1. avoid assumptions

27.2. ask questions

27.3. collaborate with the translator

28. Enhancing Translation

28.1. terminology

28.2. clarity

28.2.1. HTW: Clarity

28.3. cultural & rhetorical differences

28.4. design

29. Accommodating Transnational Audiences

29.1. localization

29.1.1. general

29.1.2. radical

29.2. internationalization

29.2.1. the process of writing documents so they can easily be localized for transnational audiences

29.3. globalization

29.4. verbal comunication

30. Transnational Ethics

30.1. write clearly

30.1.1. use correct punctuation

30.1.1.1. HTW: Punctuation

30.1.2. include definite articles

30.1.3. avoid using pronouns

30.1.4. use terminology consistently

30.1.5. avoid idiomatic language

30.1.5.1. HTW: Idioms

30.1.6. avoid comparatives

30.2. localize your writing

30.2.1. recognize alphabetic differences

30.2.2. use local numbers

30.2.3. be alert to time differences

30.2.4. avoid references to Holidays

30.2.5. avoid cultural references

30.2.6. avoid humor

30.3. account for visual and auditory perceptions

30.3.1. avoid images of people and hand gestures

30.3.2. reevaluate design elements and prniciples

30.3.3. account for differences in sound interpretation

31. Predrafting Strategies

31.1. confirm your purpose

31.2. analyze your audience

31.2.1. level of expertise

31.2.2. level of education

31.2.3. cultural differences

31.2.4. attitudes

31.2.5. expectation

31.2.6. context document will be read

31.3. gather your information

31.4. develop your ideas about the information

31.4.1. collaboration & discussion

31.4.1.1. HTW: Collaborative Writing

31.4.2. listing

31.4.3. freewriting

31.4.4. clustering

31.5. organize your information

31.5.1. purpose

31.5.2. audience

31.5.3. logic

31.5.4. ethics

31.6. organizational strategies

31.6.1. sequential

31.6.1.1. HTW: Sequential

31.6.2. chronological

31.6.3. order of importance

31.6.4. general/specific

31.6.5. division

31.6.6. classification

31.6.7. cause and effect

31.6.8. comparison/contrast

31.6.9. spatial

32. Writing The Draft

32.1. parts of a document

32.1.1. front matter

32.1.1.1. table of contents

32.1.1.2. byline

32.1.1.3. list of figures

32.1.1.4. materials, parts, or tools lists

32.1.1.5. executive summary/abstract

32.1.1.6. inside and return addresses

32.1.1.7. cover image

32.1.1.8. introduction

32.1.1.9. alerts and warnings

32.1.1.10. definitions

32.1.1.11. date

32.1.1.12. title

32.1.2. body

32.1.2.1. procedures

32.1.2.2. data

32.1.2.3. steps

32.1.3. end matter

32.1.3.1. conclusions

32.1.3.2. additional information

32.1.3.3. troubleshooting suggestions

32.1.3.4. additional warnings or alerts

32.1.3.5. recommendations

32.1.3.6. indexes

32.1.3.7. appendixes

32.1.3.8. glossaries

32.1.3.9. contact information

32.1.3.10. follow-up information

32.2. a nonlinear process

32.3. drafting the body

32.3.1. coverage & length

32.3.2. organization & access

32.4. drafting the conclusion

32.5. drafting the introduction

32.5.1. purpose/objective

32.5.2. scope

32.5.2.1. HTW: Scope

32.5.3. statement of the problem

32.5.4. relevant information/background

32.5.5. key terms

32.5.6. overview of organization

32.5.7. summary