Technical Communication in the 21st Century

TWC301- Note taking method

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Technical Communication in the 21st Century by Mind Map: Technical Communication in the 21st Century

1. Ch. 1: Technical and Professional Communication in the Workplace

1.1. Genres

1.1.1. HTW: Manuals (p.315)

1.1.2. HTW: Proposals (p.412 and 456)

1.1.3. HTW: Memos (p.328)

1.2. Characteristics

1.2.1. Rhetorical

1.2.2. Audience Centered

1.2.3. Technology Oriented

1.2.4. Ethical HTW: Ethics in Writing (p.177)

1.2.5. Research Oriented

1.2.6. Profesional

1.2.7. Visual HTW: Visuals (p.552)

1.2.8. Design Centered

1.2.9. Concise

1.3. Activities

1.4. Solving Problems

1.4.1. PSA Plan Research Draft Review Distribute

2. Ch. 2: Rhetorical and Technical Communication

2.1. Work Place problems

2.1.1. Percieved

2.1.2. Real Problems

2.2. Rhetorical Problems

2.2.1. Thinking rhetoricaly

2.2.2. Exigency and Purpose

2.2.3. Audiences Expectations and Attitudes Positive Negative Neutral Uses

2.2.4. Workplace Writers Correctness Experience and Expertise Goodwill Identification Trust

2.2.5. Context and Constraints

2.2.6. Document

3. Ch. 3: Technical Communication and Electronic Technologies

3.1. Moore's Law

3.2. Creating Documents

3.2.1. Word Processors HTW: Layouts and Design (p.295)

3.2.2. Presentation Software

3.2.3. Graphics and Imaging Software HTW: Drawings (p.154)

3.2.4. Web-Authoring Software

3.2.5. Desktop Publishing Software

3.2.6. Help and E-Learning Authoring tools

3.2.7. Single-Sourcing Programs

3.3. Communicating and Collaborating

3.3.1. Internet Intranets

3.3.2. World Wide Web HTW: Blog (p.49)

3.3.3. E-mail HTW: E-mail (p.162)

3.3.4. Ethics and Electronic Communication Netiquette

3.3.5. Video Conferencing

3.3.6. Groupeware

4. Ch. 4: Ethics and the Workplace Writer

4.1. What is Ethics?

4.1.1. Metaethics

4.1.2. Normative ethics

4.1.3. Applied ethics

4.2. Ethical Guidelines

4.2.1. EG#1 Liability laws Environmental laws Copyright laws Patent laws Trademak and Service Mark laws contract laws

4.2.2. EG#2

4.2.3. EG#3

4.3. Cyberethics

4.3.1. Laws

4.3.2. Social norms

4.3.3. The Market

4.3.4. Architecture

4.3.5. E-mails

4.3.6. Websites

4.3.7. Visuals

4.4. Environmental Ethics

4.4.1. Avoid Unethical writting Don't use Desptive or Evasive Language Don't Obscure or Misrepresent the Issued Abstract language Jargon Emphasis or Suppression of Info Visual Rhetoric Plagiarism Use of Inaccurate Info

5. Ch. 5: Technical Communication in a Transnational World

5.1. Learning about Transnational and Transcultural differences.

5.1.1. Language

5.1.2. Technology

5.1.3. Education

5.1.4. Politics and Laws

5.1.5. Economy

5.1.6. Society

5.1.7. Religion

5.2. Avoid Stereotypes

5.2.1. Avoid Assumptions HTW: Biased Language (p. 46)

5.2.2. Ask questions

5.2.3. Collaborate with translator

5.3. Enhancing Translations

5.3.1. Terminology HTW: English, Varieties of (p. 173)

5.3.2. Clarity HTW: Clarity (p.68)

5.3.3. Cultural and Rhetorical differences

5.3.4. Design

5.4. Accommodating Transnational Audiences

5.4.1. Localization

5.4.2. Internationalization

5.4.3. Globalization

5.4.4. Verbal Communication

5.5. Transnational Ethics

5.6. Guidelines for Writing for Transnational Auciences

5.6.1. Write Clearly Include Articles Correct Punctuation Avoid Pronouns Use Terminology Consistently Avoid Idiomatic Language Avoid Comparatives

5.6.2. Localize your writing Recognize Alphabetic Differenses Use Local Numbers Be Alert to Time Differences Avoid References to Holidays Avoid Cultural References Avoid Humor

5.6.3. Account for Visual and Auditory Prerceptions Consider Visual Interpretations Avoid Images of People and Hand Gestures Reevaluate Design Elements and Principles Account for Differences in Sound Interpretations

6. Ch. 7: Organizing and Drafting Documents

6.1. Predrafting Strategies

6.1.1. PSA Confirm Your Purpose Analyze Audience Gather Info Develop Ideas about the Info Collaboration and Discussion Listing Freewriting Clustering Organize your Info Sequential Chronological Order of Importance General/Specific Division Classification Cause and Effect Comparison/Contrast Spatial Outline Your Important Ideas

6.2. Writing The Draft

6.2.1. Parts of a Document

6.2.2. A Nonlinear Process

6.2.3. Drafting body Coverage and Length Organization and Access

6.2.4. Drafting Conclusion HTW: Conclusions (p. 93)

6.2.5. Drafting Intro HTW: Introductions (p.279) Purpose/Objective Scope Statement of Problem Relevant Info/Background Key Terms Overview of Organization Summary

6.3. Electronic Templates and wizards