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Technical Communication in the 21st Century by Mind Map: Technical Communication in the 21st Century
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Technical Communication in the 21st Century

Ch. 1: Technical and Professional Communication in the Workplace


Different document types: e-mails and memos (ch.12), letters (ch.13), job search documents (ch.14), technical definitions (ch.15), tecchnical descriptions (ch.16), websites (ch.17), technical instructions (ch. 18), manuals (ch.19), proposals and request for proposals (ch.20), informal reports (ch.21), formal reports (ch.22) and presentations (ch. 23)



planning, researching, organizing, drafting, designing, integrating visuals, revising, rewriting, editing, testing

Solving Problems

workplace problems are more like questions to be considered or adressed.

Ch. 2: Rhetorical and Technical Communication

Work Place problems

It is very important to define the "real" problem because it can save the company time and money. example used elivator and customer complaints.

Rhetorical Problems

Aristotle defined rhetoric as the available means of persuasion in any given situration.

Ch. 3: Technical Communication and Electronic Technologies

Moore's Law

computer memory develops exponentially, doubling the speed of computers every few years. It is important for workplace writers to stay updated on technology.

Creating Documents

With new technologies

Communicating and Collaborating

Ch. 4: Ethics and the Workplace Writer

What is Ethics?

it's about what's right and wrong.

Ethical Guidelines


Larry Lessig and the 4 principle factors that reculate our behaviors in cyberspace.

Environmental Ethics

all places and spaces with which humans interact. ask yourself how do our actions affect the world around us, etc?

Ch. 5: Technical Communication in a Transnational World

Learning about Transnational and Transcultural differences.

Avoid Stereotypes

Enhancing Translations

Accommodating Transnational Audiences

Transnational Ethics

Guidelines for Writing for Transnational Auciences

Ch. 7: Organizing and Drafting Documents

Predrafting Strategies

Writing The Draft

Electronic Templates and wizards