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Technical Communication in the 21st Century by Mind Map: Technical Communication in
the 21st Century
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Technical Communication in the 21st Century

Ch. 1: Technical and Professional Communication in the Workplace


Different document types: e-mails and memos (ch.12), letters (ch.13), job search documents (ch.14), technical definitions (ch.15), tecchnical descriptions (ch.16), websites (ch.17), technical instructions (ch. 18), manuals (ch.19), proposals and request for proposals (ch.20), informal reports (ch.21), formal reports (ch.22) and presentations (ch. 23)

HTW: Manuals (p.315)

HTW: Proposals (p.412 and 456)

HTW: Memos (p.328)



Audience Centered

Technology Oriented

Ethical, HTW: Ethics in Writing (p.177)

Research Oriented


Visual, HTW: Visuals (p.552)

Design Centered



planning, researching, organizing, drafting, designing, integrating visuals, revising, rewriting, editing, testing

Solving Problems

workplace problems are more like questions to be considered or adressed.

PSA, Plan, Research, Draft, Review, Distribute

Ch. 2: Rhetorical and Technical Communication

Work Place problems

It is very important to define the "real" problem because it can save the company time and money. example used elivator and customer complaints.


Real Problems

Rhetorical Problems

Aristotle defined rhetoric as the available means of persuasion in any given situration.

Thinking rhetoricaly

Exigency and Purpose

Audiences, Expectations and Attitudes, Positive, Negative, Neutral, Uses

Workplace Writers, Correctness, Experience and Expertise, Goodwill, Identification, Trust

Context and Constraints


Ch. 3: Technical Communication and Electronic Technologies

Moore's Law

computer memory develops exponentially, doubling the speed of computers every few years. It is important for workplace writers to stay updated on technology.

Creating Documents

With new technologies

Word Processors, HTW: Layouts and Design (p.295)

Presentation Software

Graphics and Imaging Software, HTW: Drawings (p.154)

Web-Authoring Software

Desktop Publishing Software

Help and E-Learning Authoring tools

Single-Sourcing Programs

Communicating and Collaborating

Internet, Intranets

World Wide Web, HTW: Blog (p.49)

E-mail, HTW: E-mail (p.162)

Ethics and Electronic Communication, Netiquette

Video Conferencing


Ch. 4: Ethics and the Workplace Writer

What is Ethics?

it's about what's right and wrong.


Normative ethics

Applied ethics

Ethical Guidelines

EG#1, Liability laws, Environmental laws, Copyright laws, Patent laws, Trademak and Service Mark laws, contract laws




Larry Lessig and the 4 principle factors that reculate our behaviors in cyberspace.


Social norms

The Market





Environmental Ethics

all places and spaces with which humans interact. ask yourself how do our actions affect the world around us, etc?

Avoid Unethical writting, Don't use Desptive or Evasive Language, Don't Obscure or Misrepresent the Issue, Abstract language, Jargon, Emphasis or Suppression of Info, Visual Rhetoric, Plagiarism, Use of Inaccurate Info

Ch. 5: Technical Communication in a Transnational World

Learning about Transnational and Transcultural differences.




Politics and Laws




Avoid Stereotypes

Avoid Assumptions, HTW: Biased Language (p. 46)

Ask questions

Collaborate with translator

Enhancing Translations

Terminology, HTW: English, Varieties of (p. 173)

Clarity, HTW: Clarity (p.68)

Cultural and Rhetorical differences


Accommodating Transnational Audiences




Verbal Communication

Transnational Ethics

Guidelines for Writing for Transnational Auciences

Write Clearly, Include Articles, Correct Punctuation, Avoid Pronouns, Use Terminology Consistently, Avoid Idiomatic Language, Avoid Comparatives

Localize your writing, Recognize Alphabetic Differenses, Use Local Numbers, Be Alert to Time Differences, Avoid References to Holidays, Avoid Cultural References, Avoid Humor

Account for Visual and Auditory Prerceptions, Consider Visual Interpretations, Avoid Images of People and Hand Gestures, Reevaluate Design Elements and Principles, Account for Differences in Sound Interpretations

Ch. 7: Organizing and Drafting Documents

Predrafting Strategies

PSA, Confirm Your Purpose, Analyze Audience, Gather Info, Develop Ideas about the Info, Collaboration and Discussion, Listing, Freewriting, Clustering, HTW: Brainstorming (p. 53), Organize your Info, Sequential, Chronological, Order of Importance, General/Specific, Division, Classification, Cause and Effect, Comparison/Contrast, Spatial, Outline Your Important Ideas

Writing The Draft

Parts of a Document

A Nonlinear Process

Drafting body, Coverage and Length, Organization and Access

Drafting Conclusion, HTW: Conclusions (p. 93)

Drafting Intro, HTW: Introductions (p.279), Purpose/Objective, Scope, Statement of Problem, Relevant Info/Background, Key Terms, Overview of Organization, Summary

Electronic Templates and wizards