Different document types: e-mails and memos (ch.12), letters (ch.13), job search documents (ch.14), technical definitions (ch.15), tecchnical descriptions (ch.16), websites (ch.17), technical instructions (ch. 18), manuals (ch.19), proposals and request for proposals (ch.20), informal reports (ch.21), formal reports (ch.22) and presentations (ch. 23)
HTW: Manuals (p.315)
HTW: Proposals (p.412 and 456)
HTW: Memos (p.328)
Ethical, HTW: Ethics in Writing (p.177)
Visual, HTW: Visuals (p.552)
planning, researching, organizing, drafting, designing, integrating visuals, revising, rewriting, editing, testing
workplace problems are more like questions to be considered or adressed.
PSA, Plan, Research, Draft, Review, Distribute
It is very important to define the "real" problem because it can save the company time and money. example used elivator and customer complaints.
Aristotle defined rhetoric as the available means of persuasion in any given situration.
Exigency and Purpose
Audiences, Expectations and Attitudes, Positive, Negative, Neutral, Uses
Workplace Writers, Correctness, Experience and Expertise, Goodwill, Identification, Trust
Context and Constraints
computer memory develops exponentially, doubling the speed of computers every few years. It is important for workplace writers to stay updated on technology.
With new technologies
Word Processors, HTW: Layouts and Design (p.295)
Graphics and Imaging Software, HTW: Drawings (p.154)
Desktop Publishing Software
Help and E-Learning Authoring tools
World Wide Web, HTW: Blog (p.49)
E-mail, HTW: E-mail (p.162)
Ethics and Electronic Communication, Netiquette
it's about what's right and wrong.
EG#1, Liability laws, Environmental laws, Copyright laws, Patent laws, Trademak and Service Mark laws, contract laws
Larry Lessig and the 4 principle factors that reculate our behaviors in cyberspace.
all places and spaces with which humans interact. ask yourself how do our actions affect the world around us, etc?
Avoid Unethical writting, Don't use Desptive or Evasive Language, Don't Obscure or Misrepresent the Issue, Abstract language, Jargon, Emphasis or Suppression of Info, Visual Rhetoric, Plagiarism, Use of Inaccurate Info
Politics and Laws
Avoid Assumptions, HTW: Biased Language (p. 46)
Collaborate with translator
Terminology, HTW: English, Varieties of (p. 173)
Clarity, HTW: Clarity (p.68)
Cultural and Rhetorical differences
Write Clearly, Include Articles, Correct Punctuation, Avoid Pronouns, Use Terminology Consistently, Avoid Idiomatic Language, Avoid Comparatives
Localize your writing, Recognize Alphabetic Differenses, Use Local Numbers, Be Alert to Time Differences, Avoid References to Holidays, Avoid Cultural References, Avoid Humor
Account for Visual and Auditory Prerceptions, Consider Visual Interpretations, Avoid Images of People and Hand Gestures, Reevaluate Design Elements and Principles, Account for Differences in Sound Interpretations
PSA, Confirm Your Purpose, Analyze Audience, Gather Info, Develop Ideas about the Info, Collaboration and Discussion, Listing, Freewriting, Clustering, HTW: Brainstorming (p. 53), Organize your Info, Sequential, Chronological, Order of Importance, General/Specific, Division, Classification, Cause and Effect, Comparison/Contrast, Spatial, Outline Your Important Ideas
Parts of a Document
A Nonlinear Process
Drafting body, Coverage and Length, Organization and Access
Drafting Conclusion, HTW: Conclusions (p. 93)
Drafting Intro, HTW: Introductions (p.279), Purpose/Objective, Scope, Statement of Problem, Relevant Info/Background, Key Terms, Overview of Organization, Summary