How a business could use web 2.0 technologies

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How a business could use web 2.0 technologies by Mind Map: How a business could use web 2.0 technologies

1. Blogs

1.1. Business Profile

1.1.1. Portfolio

1.1.2. Events

1.1.3. Products

1.2. Marketing

1.2.1. Overview

1.2.2. Discription

2. Wikis

2.1. Feedback

2.1.1. Complaints

2.1.1.1. Customer service

2.1.1.2. Product quility

2.1.2. Suggestions

2.1.2.1. Improvements

2.1.2.2. Requests

3. e-mail

3.1. Communication

3.1.1. Extranet

3.1.1.1. Customers

3.1.1.2. Suppliers

3.1.2. Intranet

3.1.2.1. Employees

3.1.2.2. Management

4. Instant Messaging

4.1. Long distance communication

4.2. Instant updates

4.2.1. Reps

4.2.2. Employees

4.2.3. Suppliers

4.2.4. Customers

5. Facebook and MySpace

5.1. Marketing

5.1.1. Find new customers

5.1.2. Keep customers informed

5.2. Business growth

5.2.1. Find new suppliers

5.2.2. Keep suppliers informed

5.2.3. Form new alliances with companies abroad

5.3. Feedback

5.3.1. Suggestions

5.3.2. Complaints

5.4. Media

5.4.1. Keep updated on whats new

5.4.2. Ensure innovativeness

6. Software as a Secure Service

6.1. Enhances security

6.2. Cost efficiant

6.3. Time saving

6.4. Zero IT hassles for clients