Therapeutic Communication
by Kim Ernstmeyer
1. Observe patient
1.1. Verbals
1.2. Mood
1.3. Nonverbals
1.3.1. Eye contact
1.3.2. Tone
1.3.3. Facial expression
1.3.4. Posture
2. Personal presence
2.1. Verbals
2.2. Nonverbals
2.2.1. Eye contact
2.2.2. Tone
2.2.3. Facial expression
2.2.4. Posture