Therapeutic Communication
por Kim Ernstmeyer
1. Personal presence
1.1. Verbals
1.2. Nonverbals
1.2.1. Eye contact
1.2.2. Tone
1.2.3. Facial expression
1.2.4. Posture
1.3. Mood
2. Observe patient
2.1. Verbals
2.2. Mood
2.3. Nonverbals
2.3.1. Eye contact
2.3.2. Tone
2.3.3. Facial expression
2.3.4. Posture