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ITIL Service Lifecycle by Mind Map: ITIL Service Lifecycle
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ITIL Service Lifecycle

Service Strategy

Aim

Deep understanding of customer’s needs – who (customers), what (needs), when and why (needs occur), where (market places service provider operates in)

Key Concepts

Connection with other elements

Tools

Service Design

Aims

The fundamental way of doing things - distinctive patterns in decisions and actions over time.

Key concepts