Negotiation skills

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Negotiation skills by Mind Map: Negotiation skills

1. Definition of negotiation

1.1. A formal discussion between people who are trying to reach an agreement ( an act of negotiating)

1.2. Full definition of negotiation : the action or process of negotiating or being negotiated

1.3. Definition of negotiation for kids : the act or process of having a discussion in order to reach an agreement

2. stages of negotiation


2.1.1. when and where a meeting will take place and who will attend for the negotiation


2.2.1. understanding the situation by questioning, listening and clarifying


2.3.1. clarify goals, interest and viewpoints from the discussion


2.4.1. compromises need to be considered


2.5.1. it needs to be made perfectly clear; both sides know what has been decided


2.6.1. need to be done to carry through the decision

3. types of negotiation

3.1. Distributive (win-lose negotiation)

3.1.1. Win-lose strategies provide a positive outcome for the person or party that initiates the conflict or discussion while the other party is usually unsatisfied.

3.1.2. Often the dissatisfied party will remove themselves from the conflict or become aggressive and uncompromising

3.2. Lose-win negotiation

3.2.1. Lose-win strategies result in the initiating person or party being dissatisfied and unhappy with the outcome

3.2.2. Often, the initiator gives into the interests of the other party and make most of the compromises

3.3. Win-win negotiation

3.3.1. Win-win strategies work towards meeting the needs of all parties involved in the negotiation

3.3.2. This strategy will only work if all the parties involved are working towards the same outcome and are aware of the interests of all other parties

3.3.3. Effective communication and a strong focus on the issues at hand will assist in achieving an acceptable solution

4. negotiate and compromise

4.1. a way of reaching agreement in which each person or group gives up something that was wanted in order to end an argument or dispute

4.2. something that combines the qualities of two different things

4.3. a change that makes something worse and that is not done for a good reason

5. how to approach negotiation

5.1. Discuss the objective of the negotiation and each party’s interests and concerns

5.2. Define the issues that need to be resolved. Establish direct links between the issues and the interests of the parties involved

5.3. Negotiate an acceptable solution. Brainstorming can be an effective technique to use to provide a variety of solution

5.4. Request and confirm agreement from all parties

5.5. Follow up to monitor the progress of the solution