Media/New Media/Social Media

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Media/New Media/Social Media by Mind Map: Media/New Media/Social Media

1. Online Media

1.1. 5 S's of E-Marketing

1.1.1. Sell - Direct sell, potentially to global market

1.1.2. Serve - Additional means of servicing customers

1.1.3. Save - Savings on traditional business can be passed on/kept

1.1.4. Speak - Two way dialogue with suspects/prospects/customers

1.1.5. Sizzle - Something extra special to make the site sticky

1.2. Websites should have

1.2.1. Creative flair of advertisement

1.2.2. Style and information of company brochure

1.2.3. Personal touch and individuality of face to face

1.2.4. Clear pointers to what is expected of visitors

1.3. 4 Key Drivers for Consumers

1.3.1. Accessibility Worldwide 24/7 Massive knowledge base Fast retrieval Easy to operate

1.3.2. Control Select content you want to see Content comes to you Ability to opt out Anonymity

1.3.3. Searchability 'To Google' a verb Search engines do the work Easy competition comparison

1.3.4. Functionality

1.4. 4 Key Drivers for Businesses

1.4.1. Audience Reach Deep UK penetration Cheap way to venture abroad

1.4.2. Cost Online shop cheaper than real one No brochure print costs Comms cheaper than DM/TV

1.4.3. Competition If competitors are there... SEO

1.4.4. Dialogue Two way communications Tracking of visitors Uniquely responsive medium

2. Facebook

2.1. Over 35s fastest growing group on Facebook

2.2. More over 40s than 13-18s

2.3. 30 million active UK unique users

2.4. 50% of UK population

2.5. 68% better ad awareness, 4x better conversion

2.6. Average UK user on 28 mins a day

3. Blogs

3.1. 1. Template

3.2. 2. Title

3.3. 3. Strap

3.4. 4. Bio

3.5. 5. Previous Posts

3.6. 6. Archives

3.7. 7. Latest entry at top

3.8. 8. Single column

3.9. 9. Images and text

3.10. 10. Comments

3.11. 10. Varying lengths of posts

4. Twitter

4.1. 500 million registered, 200+ million regular users

4.2. 58 million tweets a day

4.3. 800,000 search queries a day

4.4. Hashtag marketing

4.5. Making more of the @ sign

4.6. Twitter and real time search

4.7. Live updates vs. feeds

5. Viral Video Success

5.1. Set objectives/KPIs

5.2. Understand your audience

5.3. Brief your creative guys

5.4. Choose the best idea

5.5. Provide transcripts and optimise

5.6. Execute brilliantly

5.7. Seed it cleverly

6. Overview of Digital Marketing

6.1. Acquisition

6.1.1. Natural search, paid search, affiliate marketing, display advertising, viral marketing, online PR, RSS, blogging, UGC, social media, podcasting, wiki's

6.2. Retention

6.2.1. Landing page optimisation; web customer journeys; conversion tracking; personalisation techniques; email marketing; mobile; nano chat

6.3. Management

6.3.1. Strategic planning; online measurements; database management; legal issues; digital design and usability; media optimisation; integrating with off-line channels; social graph search and PVC

7. Online Display Advertising and Virals

7.1. Display

7.1.1. CPI/CRM, audience driven, reach and frequency, campaign-oriented, awareness, engagement, advertises carries risk

7.2. What makes online ads successful

7.2.1. Tie in with media; engagement; beware banner blindness; clear call to action; link to appropriate landing page; create a 'scent trail' through process

7.3. Online Performance Measurement

7.3.1. Impressions, clicks, leads, sales, total sales, average order value, life time value

8. Email Marketing

8.1. Glossary

8.1.1. Bounces - Emails can't be delivered

8.1.2. Click through rate - % of recipients click on email

8.1.3. Opt out - Ticked 'don't email me'

8.1.4. Opt in - Ticked 'email me'

8.1.5. Double opt in - Filled out form to be emailed

8.1.6. Streaming - Using video and/or audio in emails

8.1.7. Viral - Email passed along friends

8.2. Characteristics

8.2.1. 300 bilion emails sent daily

8.2.2. Useful for acquisition and retention

8.3. Advantages

8.3.1. Easy, convenient, cheap, quick, ideal one-to-one medium

8.4. Disadvantages

8.4.1. Not very targetable, lacks dramatic impact, suffer 'spam image', can go wrong quickly

8.5. Rules for Emailers

8.5.1. Always opt in, preferably double opt in; always offer unsubscribe buttons; can't sell email addresses without permission; subject lines mustn't be deceptive; source of email must be traceable; include a full postal address

9. Key AIMRITE Qualities of Email

9.1. Audience

9.1.1. Little scope for segmentation; email addresses can change frequently; often have sign up addresses; potential for viral impact

9.2. Impact

9.2.1. Received alongside personal emails; easy to identify and delete without opening; colour pictures, clickable text, video attachments; lacks impact of TV

9.3. Message

9.3.1. Largely follows rules developed for direct mail

9.4. Response

9.4.1. 90% responses received within 36 hours

9.5. Internet Management

9.5.1. Estimate likely responses; ensure enough staff available for fulfilment

9.6. End Result

9.6.1. CPM reduces with bulk quantities; 1-2% response rates should be possible; huge potential

10. Email Methods of Gathering Data

10.1. Online

10.1.1. surveys, competitions, website registration, links from emails

10.2. Offline

10.2.1. Satisfaction surveys, competitions, in-store, list rental/purchase

11. Successful Steps in e-CRM

11.1. Build a permission centre

11.1.1. Opt in is good, double opt in is better; create registration process to gather small amounts of data at a time; offer incentives to persuade people to give you data; ask for relevant variables; keep innovating

11.2. Personalise your email

11.2.1. Use the data collected; refer to past purchases; include appropriate graphics; different offers to different segments

11.3. Analyse campaign results

11.3.1. Messages sent; messages delivered/bounced; response rates; links clicked; replies; unsubscribe requests

12. Managing Email Marketing Campaign

12.1. Internally or externally managed

12.1.1. Depends on resources